Getting Started with the Agent
Zendesk is a customer service and support ticket platform that allows you to receive, track and respond to inquiries and requests from customers. Enable this integration to see ticket metrics in Datadog and to create and update tickets from Datadog.
Integrate with Zendesk to:
To install this integration, you will first need to generate a Zendesk API Token:
To complete the integration, enter your information in Datadog:
|The number of tickets per status and assignee.|
|The number of satisfaction ratings submitted today per rating and assignee.|
|The number of tickets opened and solved today (UTC).|
|The rate of tickets opened and solved|
This integration will generate an event each time a new Zendesk ticket is opened.
You can create new Zendesk tickets and assign them to a a group. First add the group name in the Datadog Zendesk integration tile, then use @zendesk-group-name in your Datadog monitors and annotations. e.g. to create a ticket and assign it to the Zendesk group Support, you would add the group and use @zendesk-support.