Profile Settings

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You must configure your profile settings before you can receive On-Call Pages. Your profile includes settings for contact methods, testing those methods, and notification preferences. These ensure that you receive timely and effective Pages.

Configure your On-Call profile

Go to My On-Call Profile to configure your settings.

Contact methods

Adding contact methods in On-Call profile settings. A phone number and an email are configured. The phone number is in a hover state, displaying 'Test Call' and 'Test SMS' options.
  • You must manually add your email or phone number.
  • If the Datadog mobile app is installed on your device, your device appears automatically in this list. Check your settings in the mobile app to ensure that your device can receive notifications.
  • Datadog recommends that you test each of your contact methods. Hover over your contact method for test options.

Notification preferences

Configuring notification preferences in On-Call profile settings. Two configurations: 'When a high urgency Page is triggered' set to notify a phone number immediately, and 'When a low urgency Page is triggered' set to notify an email after one minute.

Configure Notification Preferences to control when and how you receive On-Call related notifications, depending on the urgency of the Page.

Other notifications

Configuring a shift reminder in On-Call profile settings. A shift reminder is configured to notify a phone number 10 minutes before the shift begins.

Under Other Notifications, you can opt to receive a Shift reminder before your On-Call shift begins.

Supported notification methods

Datadog supports:

  • Push notifications through the Datadog mobile app
  • Emails (HTML or text format)
  • SMS
  • Phone calls

Further Reading

Additional helpful documentation, links, and articles:

Datadog On-CallDOCUMENTATION more more