Datadog Synthetics is now available!

Managing Multiple-Organization Accounts

It is possible to manage multiple child-organizations from one parent-organization account. This is typically used by Managed Service Providers that have customers which should not have access to each others’ data. Users can be added to the parent-organization and/or multiple child-organizations and switch between them from the user account settings menu.

The Multi-organization Account feature is not enabled by default. Contact Datadog support to have it enabled.

Here’s a two-minute video walkthrough:


Child organizations

Create

  1. After the feature is enabled, visit the New Account Page.
  2. Enter the name of the child-organization you wish to create and click the Create button. The child-organization name cannot exceed 32 characters.

The new child-organization is created as a 14-day free trial account. You can change the billing plan in the Organization account settings. If you want to add the child-organization’s billing to your parent-organization’s billing account, contact your sales representative.

Content

Onboarding a new sub-organization with a set of baseline dashboards and monitors can be done programmatically with the Datadog API and tools such as Terraform, see Managing Datadog with Terraform. Additionally, scripts can be used to backup existing dashboards and monitors as code.

Custom sub-domains

The custom sub-domain feature is not enabled by default. Contact Datadog support to have it enabled.

If you are a member of multiple organizations, custom sub-domains help you identify the source of an alert or notification. Also, they can immediately switch you to the organization associated with the sub-domain.

For example, the URL https://app.datadoghq.com/event/event?id=1 is associated with an event in Organization A. If a user is a member of both Organization A and Organization B, but is currently viewing Datadog within the context of Organization B, then that URL returns a 404 Not Found error. The user must switch to Organization A using the user account settings menu, then revisit the URL. However, with custom sub-domains, the user could visit https://org-a.datadoghq.com/event/event?id=1 which would automatically switch the user’s context to Organization A and display the correct page.

Setting up SAML

To configure SAML for multi-organizations, use the following procedure:

  1. Create a new organization as a different user, with a different username/password.
  2. Invite SAML users.
  3. Login as a SAML user and set SAML.

Further Reading

Additional helpful documentation, links, and articles: