The Service Map for APM is here!

Managing Multiple-Organization Accounts

It is possible to manage multiple child-organizations from one parent-organization account.
This is typically used by Managed Service Providers that have customers which should not have access to each others’ data. Users can be added to the parent-organization and/or multiple child-organizations and easily switch between them from the user account settings menu.

The Multi-organization Account feature must be enabled by support. If this is a feature you need, contact us!

Here’s a two-minute video walkthrough:

Create a new child-organization

  1. After the feature has been enabled, visit the New Account Page.
  2. Enter the name of the child-organization you wish to create and click the Create button. The child-organization name cannot exceed 32 characters.

The new child-organization will be created as a 14-day free trial account. You can change the billing plan on the Organization account settings page. If you wish to add the child-organization’s billing to your parent-organization’s billing account, contact your sales representative.

Custom domains for each child-organization

The custom domain feature must be enabled by support. Contact The Datadog support team to enable it.

If you are a member of multiple organizations, custom sub-domains help you quickly identify the source of an alert or notification. They will also immediately switch you to the organization associated with the sub-domain.

For example, The URL https://app.datadoghq.com/event/event?id=1 is associated with an event in Organization A. If a user is a member of both Organization A and Organization B, but is currently viewing Datadog within the context of Organization B, then that URL will return a 404 Not Found error. The user must switch to Organization A using the user account settings menu, then revisit the URL. However, with custom sub-domains, the user could visit https://org-a.datadoghq.com/event/event?id=1 which would automatically switch the user’s context to Organization A and display the correct page.

Further Reading

Additional helpful documentation, links, and articles: