Receive mobile push notifications for on-call alerts, incidents, and workflow automation updates, so you can stay informed in real time from the Datadog mobile app.

Set up push notifications

By default, the mobile app is not allowed to send you notifications. To receive push notifications:

Custom sounds

On both iOS and Android, you have the option to override the default system notification sounds. The Datadog app comes preloaded with a selection of custom sounds.

Circumvent mute and Do Not Disturb mode for On-Call

You can override your device’s system volume and Do Not Disturb mode for both push notifications (from the Datadog mobile app) and telephony notifications (such as voice call and SMS).

For more information, see the guide on setting up your mobile device for On-Call.

Critical push notifications

1. In the Datadog mobile app, navigate to Settings > On-Call.

2. Enable the Critical Alerts toggle. Critical alerts ignore the mute switch and Do Not Disturb. If you enable critical alerts, the system plays a critical alert’s sound regardless of the device’s mute or Do Not Disturb settings.

3. Within the iOS system settings, make sure you enable the Critical Alerts toggle. Make sure you grant the mobile app the necessary permissions.

4. Test the setup of your critical push notification by tapping Test push notifications.

1. In the Datadog mobile app, navigate to Settings > On-Call.

2. If notification permissions are missing, tap Bypass Do Not Disturb and enable Allow notifications in System Settings.

3. Then tap Bypass Do Not Disturb and enable Override Do Not Disturb in System Settings for High Urgency On-Call.

5. In order to override system volume, tap the Override system volume and allow Mode access in System Settings to toggle on Override system volume.

6. Test the setup of your critical push notification by tapping Test push notifications.

On Android, the Datadog mobile app cannot bypass system volume or Do Not Disturb settings when used within a Work Profile. As a workaround, install the Datadog mobile app on your personal profile.

Custom sounds for critical push

For high-urgency notifications, Datadog strongly recommends customizing your system sounds and volume settings. This ensures that alerts are not only more distinct and recognizable, but also more effective in capturing attention.

Incident notifications

Receive status updates on your active incidents by setting up Notification Rules for incidents on the Web.

1. In Incidents, navigate to Settings > Notification Rules.
2. Click the + New Rule button on the top right.
3. Enter your desired condition fields for When an incident is… and And meets the following conditions…. By default, these filters are empty, and a notification rule triggers for any incident.
4. Under Nofity… select your notification recipient.If you want to notify a recipient’s mobile device, select the option for their name that includes (Mobile Push Notification). The recipient must have enabled notifications in the Datadog mobile app for this option to appear.
5. With Template: Select the desired message template you want the notification rule to use.
6. Renotify on updates to: Select the incident properties that trigger notifications. A new notification is sent whenever one or more of the selected properties change.
7. Click Save.

By default if you have push notifications enabled and are assigned as a commander to an incident, you automatically receive push notification for the incident.

Workflow automation notifications

Create workflow automations that send mobile push notifications.

1. On the workflow canvas, click the +icon.
2. Search for Send mobile push notification.
3. Under To select your notification recipient. The recipient must have enabled notifications in the Datadog mobile app for this option to appear.
4. Enter the message Body.

Further Reading

Additional helpful documentation, links, and articles:

On-Call DocumentationDOCUMENTATION Incident Notification Rules DocumentationDOCUMENTATION Workflow Automation DocumentationDOCUMENTATION