gcp_contactcenterinsights_phrase_matcher

activation_update_time

Type: TIMESTAMP
Provider name: activationUpdateTime
Description: Output only. The most recent time at which the activation status was updated.

active

Type: BOOLEAN
Provider name: active
Description: Applies the phrase matcher only when it is active.

ancestors

Type: UNORDERED_LIST_STRING

gcp_display_name

Type: STRING
Provider name: displayName
Description: The human-readable name of the phrase matcher.

labels

Type: UNORDERED_LIST_STRING

name

Type: STRING
Provider name: name
Description: The resource name of the phrase matcher. Format: projects/{project}/locations/{location}/phraseMatchers/{phrase_matcher}

organization_id

Type: STRING

parent

Type: STRING

phrase_match_rule_groups

Type: UNORDERED_LIST_STRUCT
Provider name: phraseMatchRuleGroups
Description: A list of phase match rule groups that are included in this matcher.

• phrase_match_rules
  Type: UNORDERED_LIST_STRUCT
  Provider name: phraseMatchRules
  Description: A list of phrase match rules that are included in this group.
  
  • config
    Type: STRUCT
    Provider name: config
    Description: Provides additional information about the rule that specifies how to apply the rule.
    
    • exact_match_config
      Type: STRUCT
      Provider name: exactMatchConfig
      Description: The configuration for the exact match rule.
      
      • case_sensitive
        Type: BOOLEAN
        Provider name: caseSensitive
        Description: Whether to consider case sensitivity when performing an exact match.
        
  • negated
    Type: BOOLEAN
    Provider name: negated
    Description: Specifies whether the phrase must be missing from the transcript segment or present in the transcript segment.
    
  • query
    Type: STRING
    Provider name: query
    Description: Required. The phrase to be matched.
    
• type
  Type: STRING
  Provider name: type
  Description: Required. The type of this phrase match rule group.
  Possible values:
  
  • PHRASE_MATCH_RULE_GROUP_TYPE_UNSPECIFIED - Unspecified.
    
  • ALL_OF - Must meet all phrase match rules or there is no match.
    
  • ANY_OF - If any of the phrase match rules are met, there is a match.
    

project_id

Type: STRING

project_number

Type: STRING

resource_name

Type: STRING

revision_create_time

Type: TIMESTAMP
Provider name: revisionCreateTime
Description: Output only. The timestamp of when the revision was created. It is also the create time when a new matcher is added.

revision_id

Type: STRING
Provider name: revisionId
Description: Output only. Immutable. The revision ID of the phrase matcher. A new revision is committed whenever the matcher is changed, except when it is activated or deactivated. A server generated random ID will be used. Example: locations/global/phraseMatchers/my-first-matcher@1234567

role_match

Type: STRING
Provider name: roleMatch
Description: The role whose utterances the phrase matcher should be matched against. If the role is ROLE_UNSPECIFIED it will be matched against any utterances in the transcript.
Possible values:

• ROLE_UNSPECIFIED - Participant’s role is not set.
  
• HUMAN_AGENT - Participant is a human agent.
  
• AUTOMATED_AGENT - Participant is an automated agent.
  
• END_USER - Participant is an end user who conversed with the contact center.
  
• ANY_AGENT - Participant is either a human or automated agent.
  

tags

Type: UNORDERED_LIST_STRING

type

Type: STRING
Provider name: type
Description: Required. The type of this phrase matcher.
Possible values:

• PHRASE_MATCHER_TYPE_UNSPECIFIED - Unspecified.
  
• ALL_OF - Must meet all phrase match rule groups or there is no match.
  
• ANY_OF - If any of the phrase match rule groups are met, there is a match.
  

update_time

Type: TIMESTAMP
Provider name: updateTime
Description: Output only. The most recent time at which the phrase matcher was updated.

version_tag

Type: STRING
Provider name: versionTag
Description: The customized version tag to use for the phrase matcher. If not specified, it will default to revision_id.