Amazon Connect
セキュリティモニタリングが使用可能です セキュリティモニタリングが使用可能です

Amazon Connect

Crawler Crawler

概要

Amazon Connect は、セルフサービスの構成を提供し、動的でパーソナルかつ自然な顧客エンゲージメントを可能にします。

このインテグレーションを有効にすると、Datadog にすべての Connect メトリクスを表示できます。

セットアップ

インストール

Amazon Web Services インテグレーションをまだセットアップしていない場合は、最初にセットアップします。

メトリクスの収集

  1. AWS インテグレーションタイルのメトリクス収集で、Connect をオンにします。
  2. Datadog - Amazon Connect インテグレーションをインストールします。

ログの収集

ログの有効化

Amazon Connect から S3 バケットまたは CloudWatch のいずれかにログを送信するよう構成します。

: S3 バケットにログを送る場合は、Target prefixamazon_connect に設定されているかを確認してください。

Datadog へのログの送信

  1. Datadog ログコレクション AWS Lambda 関数 をまだ設定していない場合は、設定を行ってください。
  2. lambda 関数がインストールされたら、AWS コンソールから、Amazon Connect ログを含む S3 バケットまたは CloudWatch のロググループに手動でトリガーを追加します。

収集データ

メトリクス

aws.connect.calls_breaching_concurrency_quota
(count)
The average number of voice that exceeded the concurrent active calls limit for the instance.
aws.connect.calls_breaching_concurrency_quota.minimum
(count)
The minimum number of voice that exceeded the concurrent active calls limit for the instance.
aws.connect.calls_breaching_concurrency_quota.maximum
(count)
The maximum number of voice that exceeded the concurrent active calls limit for the instance.
aws.connect.call_back_not_dialable_number
(count)
The average number of times a queued callback to a customer could not be dialed because the customer's number is in a country for which outbound calls are not allowed for the instance.
aws.connect.call_back_not_dialable_number.minimum
(count)
The minimum number of times a queued callback to a customer could not be dialed because the customer's number is in a country for which outbound calls are not allowed for the instance.
aws.connect.call_back_not_dialable_number.maximum
(count)
The maximum number of times a queued callback to a customer could not be dialed because the customer's number is in a country for which outbound calls are not allowed for the instance.
aws.connect.call_recording_upload_error
(count)
The average number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance.
aws.connect.call_recording_upload_error.minimum
(count)
The minimum number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance.
aws.connect.call_recording_upload_error.maximum
(count)
The maximum number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance.
aws.connect.calls_per_interval
(count)
The average number of voice calls both inbound and outbound received or placed per second in the instance.
aws.connect.calls_per_interval.minimum
(count)
The minimum number of voice calls both inbound and outbound received or placed per second in the instance.
aws.connect.calls_per_interval.maximum
(count)
The maximum number of voice calls both inbound and outbound received or placed per second in the instance.
aws.connect.concurrent_calls
(count)
The average number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard.
aws.connect.concurrent_calls.minimum
(count)
The minimum number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard.
aws.connect.concurrent_calls.maximum
(count)
The maximum number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard.
aws.connect.concurrent_calls_percentage
(gauge)
The average percentage of the concurrent active voice calls service limit used in the instance.
Shown as percent
aws.connect.concurrent_calls_percentage.minimum
(gauge)
The minimum percentage of the concurrent active voice calls service limit used in the instance.
Shown as percent
aws.connect.concurrent_calls_percentage.maximum
(gauge)
The maximum percentage of the concurrent active voice calls service limit used in the instance.
Shown as percent
aws.connect.contact_flow_errors
(count)
The average number of times the error branch for a contact flow was executed.
aws.connect.contact_flow_errors.minimum
(count)
The minimum number of times the error branch for a contact flow was executed.
aws.connect.contact_flow_errors.maximum
(count)
The maximum number of times the error branch for a contact flow was executed.
aws.connect.contact_flow_fatal_errors
(count)
The average number of times a contact flow failed to execute due to a system error.
aws.connect.contact_flow_fatal_errors.minimum
(count)
The minimum number of times a contact flow failed to execute due to a system error.
aws.connect.contact_flow_fatal_errors.maximum
(count)
The maximum of times a contact flow failed to execute due to a system error.
aws.connect.longest_queue_wait_time
(count)
The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval.
aws.connect.longest_queue_wait_time.minimum
(count)
The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval.
aws.connect.longest_queue_wait_time.maximum
(count)
The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval.
aws.connect.missed_calls
(count)
The average number of voice calls that were missed by agents during the refresh interval.
aws.connect.missed_calls.minimum
(count)
The minimum number of voice calls that were missed by agents during the refresh interval.
aws.connect.missed_calls.maximum
(count)
The maximum number of voice calls that were missed by agents during the refresh interval.
aws.connect.misconfigured_phone_numbers
(count)
The average number of calls that failed because the phone number is not associated with a contact flow.
aws.connect.misconfigured_phone_numbers.minimum
(count)
The minimum number of calls that failed because the phone number is not associated with a contact flow.
aws.connect.misconfigured_phone_numbers.maximum
(count)
The maximum of calls that failed because the phone number is not associated with a contact flow.
aws.connect.public_signing_key_usage
(count)
The average number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow.
aws.connect.public_signing_key_usage.minimum
(count)
The minimum number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow.
aws.connect.public_signing_key_usage.maximum
(count)
The maximum number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow.
aws.connect.queue_capacity_exceeded_error
(count)
The average number of calls that were rejected because the queue was full.
aws.connect.queue_capacity_exceeded_error.minimum
(count)
The minimum number of calls that were rejected because the queue was full.
aws.connect.queue_capacity_exceeded_error.maximum
(count)
The maximum number of calls that were rejected because the queue was full.
aws.connect.queue_size
(count)
The average number of contacts in the queue.
aws.connect.queue_size.minimum
(count)
The minimum number of contacts in the queue.
aws.connect.queue_size.maximum
(count)
The maximum number of contacts in the queue.
aws.connect.throttled_calls
(count)
The average number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit.
aws.connect.throttled_calls.minimum
(count)
The minimum number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit.
aws.connect.throttled_calls.maximum
(count)
The maximum number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit.
aws.connect.to_instance_packet_loss_rate
(count)
The average ratio of packet loss for calls in the instance reported every 10 seconds.
aws.connect.to_instance_packet_loss_rate.minimum
(count)
The minimum ratio of packet loss for calls in the instance reported every 10 seconds.
aws.connect.to_instance_packet_loss_rate.maximum
(count)
The maximum ratio of packet loss for calls in the instance reported every 10 seconds.

イベント

Amazon Connect インテグレーションには、イベントは含まれません。

サービスのチェック

Amazon Connect インテグレーションには、サービスのチェック機能は含まれません。

トラブルシューティング

ご不明な点は、Datadog のサポートチームまでお問合せください。