aws.connect.call_back_not_dialable_number
(count) | The average number of times a queued callback to a customer could not be dialed because the customer’s number is in a country for which outbound calls are not allowed for the instance. |
aws.connect.call_back_not_dialable_number.maximum
(count) | The maximum number of times a queued callback to a customer could not be dialed because the customer’s number is in a country for which outbound calls are not allowed for the instance. |
aws.connect.call_back_not_dialable_number.minimum
(count) | The minimum number of times a queued callback to a customer could not be dialed because the customer’s number is in a country for which outbound calls are not allowed for the instance. |
aws.connect.call_recording_upload_error
(count) | The average number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance. |
aws.connect.call_recording_upload_error.maximum
(count) | The maximum number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance. |
aws.connect.call_recording_upload_error.minimum
(count) | The minimum number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance. |
aws.connect.calls_breaching_concurrency_quota
(count) | The average number of voice that exceeded the concurrent active calls limit for the instance. |
aws.connect.calls_breaching_concurrency_quota.maximum
(count) | The maximum number of voice that exceeded the concurrent active calls limit for the instance. |
aws.connect.calls_breaching_concurrency_quota.minimum
(count) | The minimum number of voice that exceeded the concurrent active calls limit for the instance. |
aws.connect.calls_per_interval
(count) | The average number of voice calls both inbound and outbound received or placed per second in the instance. |
aws.connect.calls_per_interval.maximum
(count) | The maximum number of voice calls both inbound and outbound received or placed per second in the instance. |
aws.connect.calls_per_interval.minimum
(count) | The minimum number of voice calls both inbound and outbound received or placed per second in the instance. |
aws.connect.calls_per_interval.sum
(count) | The sum of the number of voice calls both inbound and outbound received or placed per second in the instance. |
aws.connect.concurrent_calls
(count) | The average number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard. |
aws.connect.concurrent_calls.maximum
(count) | The maximum number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard. |
aws.connect.concurrent_calls.minimum
(count) | The minimum number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard. |
aws.connect.concurrent_calls_percentage
(gauge) | The average percentage of the concurrent active voice calls service limit used in the instance.
Shown as percent |
aws.connect.concurrent_calls_percentage.maximum
(gauge) | The maximum percentage of the concurrent active voice calls service limit used in the instance.
Shown as percent |
aws.connect.concurrent_calls_percentage.minimum
(gauge) | The minimum percentage of the concurrent active voice calls service limit used in the instance.
Shown as percent |
aws.connect.contact_flow_errors
(count) | The average number of times the error branch for a contact flow was executed. |
aws.connect.contact_flow_errors.maximum
(count) | The maximum number of times the error branch for a contact flow was executed. |
aws.connect.contact_flow_errors.minimum
(count) | The minimum number of times the error branch for a contact flow was executed. |
aws.connect.contact_flow_fatal_errors
(count) | The average number of times a contact flow failed to execute due to a system error. |
aws.connect.contact_flow_fatal_errors.maximum
(count) | The maximum of times a contact flow failed to execute due to a system error. |
aws.connect.contact_flow_fatal_errors.minimum
(count) | The minimum number of times a contact flow failed to execute due to a system error. |
aws.connect.longest_queue_wait_time
(count) | The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval. |
aws.connect.longest_queue_wait_time.maximum
(count) | The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval. |
aws.connect.longest_queue_wait_time.minimum
(count) | The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval. |
aws.connect.misconfigured_phone_numbers
(count) | The average number of calls that failed because the phone number is not associated with a contact flow. |
aws.connect.misconfigured_phone_numbers.maximum
(count) | The maximum of calls that failed because the phone number is not associated with a contact flow. |
aws.connect.misconfigured_phone_numbers.minimum
(count) | The minimum number of calls that failed because the phone number is not associated with a contact flow. |
aws.connect.missed_calls
(count) | The average number of voice calls that were missed by agents during the refresh interval. |
aws.connect.missed_calls.maximum
(count) | The maximum number of voice calls that were missed by agents during the refresh interval. |
aws.connect.missed_calls.minimum
(count) | The minimum number of voice calls that were missed by agents during the refresh interval. |
aws.connect.public_signing_key_usage
(count) | The average number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow. |
aws.connect.public_signing_key_usage.maximum
(count) | The maximum number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow. |
aws.connect.public_signing_key_usage.minimum
(count) | The minimum number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow. |
aws.connect.queue_size
(count) | The average number of contacts in the queue. |
aws.connect.queue_size.maximum
(count) | The maximum number of contacts in the queue. |
aws.connect.queue_size.minimum
(count) | The minimum number of contacts in the queue. |
aws.connect.throttled_calls
(count) | The average number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit. |
aws.connect.throttled_calls.maximum
(count) | The maximum number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit. |
aws.connect.throttled_calls.minimum
(count) | The minimum number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit. |
aws.connect.to_instance_packet_loss_rate
(count) | The average ratio of packet loss for calls in the instance reported every 10 seconds. |
aws.connect.to_instance_packet_loss_rate.maximum
(count) | The maximum ratio of packet loss for calls in the instance reported every 10 seconds. |
aws.connect.to_instance_packet_loss_rate.minimum
(count) | The minimum ratio of packet loss for calls in the instance reported every 10 seconds. |
aws.connect.queue_capacity_exceeded_error
(count) | The average number of calls that were rejected because the queue was full. |
aws.connect.queue_capacity_exceeded_error.maximum
(count) | The maximum number of calls that were rejected because the queue was full. |
aws.connect.queue_capacity_exceeded_error.minimum
(count) | The minimum number of calls that were rejected because the queue was full. |
