- 重要な情報
- はじめに
- 用語集
- ガイド
- エージェント
- インテグレーション
- OpenTelemetry
- 開発者
- API
- CoScreen
- アプリ内
- Service Management
- インフラストラクチャー
- アプリケーションパフォーマンス
- 継続的インテグレーション
- ログ管理
- セキュリティ
- UX モニタリング
- 管理
Amazon Connect は、セルフサービスの構成を提供し、動的でパーソナルかつ自然な顧客エンゲージメントを可能にします。
このインテグレーションを有効にすると、Datadog にすべての Connect メトリクスを表示できます。
Amazon Web Services インテグレーションをまだセットアップしていない場合は、最初にセットアップします。
Metric Collection タブの下にある Connect が有効になっていることを確認します。Amazon Connect から S3 バケットまたは CloudWatch のいずれかにログを送信するよう構成します。
注: S3 バケットにログを送る場合は、Target prefix が amazon_connect に設定されているかを確認してください。
Datadog Forwarder Lambda 関数をまだセットアップしていない場合は、セットアップします。
Lambda 関数がインストールされたら、AWS コンソールから、Amazon Connect ログを含む S3 バケットまたは CloudWatch のロググループに手動でトリガーを追加します。
| aws.connect.call_back_not_dialable_number (count) | The average number of times a queued callback to a customer could not be dialed because the customer's number is in a country for which outbound calls are not allowed for the instance. |
| aws.connect.call_back_not_dialable_number.maximum (count) | The maximum number of times a queued callback to a customer could not be dialed because the customer's number is in a country for which outbound calls are not allowed for the instance. |
| aws.connect.call_back_not_dialable_number.minimum (count) | The minimum number of times a queued callback to a customer could not be dialed because the customer's number is in a country for which outbound calls are not allowed for the instance. |
| aws.connect.call_recording_upload_error (count) | The average number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance. |
| aws.connect.call_recording_upload_error.maximum (count) | The maximum number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance. |
| aws.connect.call_recording_upload_error.minimum (count) | The minimum number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance. |
| aws.connect.calls_breaching_concurrency_quota (count) | The average number of voice that exceeded the concurrent active calls limit for the instance. |
| aws.connect.calls_breaching_concurrency_quota.maximum (count) | The maximum number of voice that exceeded the concurrent active calls limit for the instance. |
| aws.connect.calls_breaching_concurrency_quota.minimum (count) | The minimum number of voice that exceeded the concurrent active calls limit for the instance. |
| aws.connect.calls_per_interval (count) | The average number of voice calls both inbound and outbound received or placed per second in the instance. |
| aws.connect.calls_per_interval.maximum (count) | The maximum number of voice calls both inbound and outbound received or placed per second in the instance. |
| aws.connect.calls_per_interval.minimum (count) | The minimum number of voice calls both inbound and outbound received or placed per second in the instance. |
| aws.connect.concurrent_calls (count) | The average number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard. |
| aws.connect.concurrent_calls.maximum (count) | The maximum number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard. |
| aws.connect.concurrent_calls.minimum (count) | The minimum number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard. |
| aws.connect.concurrent_calls_percentage (gauge) | The average percentage of the concurrent active voice calls service limit used in the instance. Shown as percent |
| aws.connect.concurrent_calls_percentage.maximum (gauge) | The maximum percentage of the concurrent active voice calls service limit used in the instance. Shown as percent |
| aws.connect.concurrent_calls_percentage.minimum (gauge) | The minimum percentage of the concurrent active voice calls service limit used in the instance. Shown as percent |
| aws.connect.contact_flow_errors (count) | The average number of times the error branch for a contact flow was executed. |
| aws.connect.contact_flow_errors.maximum (count) | The maximum number of times the error branch for a contact flow was executed. |
| aws.connect.contact_flow_errors.minimum (count) | The minimum number of times the error branch for a contact flow was executed. |
| aws.connect.contact_flow_fatal_errors (count) | The average number of times a contact flow failed to execute due to a system error. |
| aws.connect.contact_flow_fatal_errors.maximum (count) | The maximum of times a contact flow failed to execute due to a system error. |
| aws.connect.contact_flow_fatal_errors.minimum (count) | The minimum number of times a contact flow failed to execute due to a system error. |
| aws.connect.longest_queue_wait_time (count) | The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval. |
| aws.connect.longest_queue_wait_time.maximum (count) | The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval. |
| aws.connect.longest_queue_wait_time.minimum (count) | The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval. |
| aws.connect.misconfigured_phone_numbers (count) | The average number of calls that failed because the phone number is not associated with a contact flow. |
| aws.connect.misconfigured_phone_numbers.maximum (count) | The maximum of calls that failed because the phone number is not associated with a contact flow. |
| aws.connect.misconfigured_phone_numbers.minimum (count) | The minimum number of calls that failed because the phone number is not associated with a contact flow. |
| aws.connect.missed_calls (count) | The average number of voice calls that were missed by agents during the refresh interval. |
| aws.connect.missed_calls.maximum (count) | The maximum number of voice calls that were missed by agents during the refresh interval. |
| aws.connect.missed_calls.minimum (count) | The minimum number of voice calls that were missed by agents during the refresh interval. |
| aws.connect.public_signing_key_usage (count) | The average number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow. |
| aws.connect.public_signing_key_usage.maximum (count) | The maximum number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow. |
| aws.connect.public_signing_key_usage.minimum (count) | The minimum number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow. |
| aws.connect.queue_capacity_exceeded_error (count) | The average number of calls that were rejected because the queue was full. |
| aws.connect.queue_capacity_exceeded_error.maximum (count) | The maximum number of calls that were rejected because the queue was full. |
| aws.connect.queue_capacity_exceeded_error.minimum (count) | The minimum number of calls that were rejected because the queue was full. |
| aws.connect.queue_size (count) | The average number of contacts in the queue. |
| aws.connect.queue_size.maximum (count) | The maximum number of contacts in the queue. |
| aws.connect.queue_size.minimum (count) | The minimum number of contacts in the queue. |
| aws.connect.throttled_calls (count) | The average number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit. |
| aws.connect.throttled_calls.maximum (count) | The maximum number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit. |
| aws.connect.throttled_calls.minimum (count) | The minimum number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit. |
| aws.connect.to_instance_packet_loss_rate (count) | The average ratio of packet loss for calls in the instance reported every 10 seconds. |
| aws.connect.to_instance_packet_loss_rate.maximum (count) | The maximum ratio of packet loss for calls in the instance reported every 10 seconds. |
| aws.connect.to_instance_packet_loss_rate.minimum (count) | The minimum ratio of packet loss for calls in the instance reported every 10 seconds. |
Amazon Connect インテグレーションには、イベントは含まれません。
Amazon Connect インテグレーションには、サービスのチェック機能は含まれません。
ご不明な点は、Datadog のサポートチームまでお問合せください。