PagerDuty

Crawler

Overview

Connect PagerDuty to Datadog in order to:

• Trigger and resolve incidents from your stream by mentioning @pagerduty in your post
• See incidents and escalations in your stream as they occur
• Get a daily reminder of who’s on-call

Setup

Check out this documentation from Pagerduty.

Once you have Pagerduty integrated, you can check out Datadog’s custom Pagerduty Incident Trends.

Data Collected

Metrics

The PagerDuty integration does not include any metrics.

Events

Your PagerDuty Triggered/Resolved events appears in your Event Stream

Service Checks

The PagerDuty integration does not include any service checks.

Troubleshooting

How do I automatically resolve a PagerDuty service when a monitor recovers?

You must include the PagerDuty notification in the {{#is_recovery}} context of your Say what’s happening section of your monitor as follows:

{{#is_recovery}}

    This notification will only occur if the monitor resolves. 
    If  @pagerduty-trigger was triggered for the alert, it'll be resolved as well 
    
{{/is_recovery}}

How do I send a message/notification to a specific Pager Duty service when multiple are integrated ?

Use @pagerduty-[serviceName] in your monitor message. If you start typing it in your monitor Say what’s happening section, you should see it autocomplete.

Why my alert description is truncated in PagerDuty ?

Datadog has an upper limit on your monitor notification lengths sent to PagerDuty. The limit is at 1024 characters.