Jira

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Overview

Jira is an issue and project tracking system for software teams. The Datadog Jira integration allows you to create issues from triggered alerts in Datadog and view issues created in Jira as Datadog events.

Setup

  1. Navigate to Jira.

  2. Click the Gear icon in the right corner and select Products.

  3. In the left menu under Integrations, click Application links.

  4. Enter the URL https://app.datadoghq.com/ and click Create new link.

  5. Ignore the warning “No response was received from the URL you entered” and click Continue.

  6. Fill in the form as follows and click Continue.

    FieldInput
    Application Name{Enter a name (e.g. Datadog)}
    Application TypeGeneric Application
    Service Provider Name{leave blank}
    Consumer key{leave blank}
    Shared secret{leave blank}
    Request Token URL{leave blank}
    Access token URL{leave blank}
    Authorize URL{leave blank}
    Create incoming linkCheck the box

  7. Fill in the next form as follows and click Continue. To find the public key in the Datadog Jira integration tile, click Add Account.

    FieldInput
    Consumer Key{Enter a key name (e.g. datadog)}
    Consumer NameDatadog
    Public Key{Enter the public key from Datadog Jira integration tile}

Connect Datadog to your Jira instance

  1. Navigate to the Datadog Jira integration tile and click Add Account.
  2. Enter the URL of your Jira instance and the consumer key of the application link you previously created.
  3. Click Connect and follow the instructions on the Jira authorization page.

IP filtering

If your Jira instance filters traffic by IP address, you need to allow connections from the Webhooks IP prefixes belonging to Datadog in order for the integration to work. For a list of Webhooks IP prefixes for your region, see Datadog IP Ranges.

Configure an issue template

Issue templates define how issues are created in Jira from Datadog alert events.

To create an issue template:

  1. Click New Issue Template.
  2. Enter a name for your issue template. This name, prefixed with jira-, becomes the handle you can use in your monitor to send notifications to (such as jira-my-issue-template-name).
  3. Select a Jira account.
  4. Select the project and issue type (such as Story, Epic, Task, or Bug).
  5. A list of configurable fields appears. Enter values in the desired fields and click Save.

Configure issue fields

Issue template fields define the data that is included when creating issues in Jira. For example, you can configure your template to create issues with a specific priority or a default assignee.

You can use data from the alert event to populate values in the issue fields using template variables such as ${EVENT_TITLE}. For a list of possible variables, see the Datadog Webhooks integration.

Usage

Automatically create issues from Datadog alerts

To create Jira issues from Datadog alert events, enter the notification handle of one or more issue templates such as @jira-my-issue-template when creating a monitor in the Notify your team or Say what’s happening sections.

Issues are created when the monitor triggers. New issues are not created by the monitor until the monitor is resolved.

Data Collected

Metrics

The Jira integration does not include any metrics.

Events

All created Jira issues appear as events within Datadog.

Service Checks

The Jira integration does not include any service checks.

Troubleshooting

Need help? Contact Datadog support.