Jira is an issue and project tracking system for software teams. This integration allows you to create issues from triggered alerts in Datadog, and update existing issues with new information as it arises. Additionally, Jira issue creations are added as events within Datadog to overlay with your metrics.
Navigate to your Jira account.
Click the settings gear icon (upper right), then Products.
Under INTEGRATIONS in left side menu, select Application links.
Enter the URL https://app.datadoghq.com/ and click Create new link. Note: If you see the warning No response was received from the URL you entered, ignore this and click Continue.
Fill in the form as follows, then click Continue.
| Field | Input |
|---|---|
| Application Name | Any name (used for identification) |
| Application Type | Generic Application |
| Service Provider Name | [leave blank] |
| Consumer key | [leave blank] |
| Shared secret | [leave blank] |
| Request Token URL | [leave blank] |
| Access token URL | [leave blank] |
| Authorize URL | [leave blank] |
| Create incoming link | Check the box |
Fill in the next form with the information from the Datadog Jira integration tile, then click Continue.
| Field | Input |
|---|---|
| Consumer Key | datadog |
| Consumer Name | Datadog |
| Public Key | See the Datadog Jira integration tile. |
https://your-jira.atlassian.net
After installing the Jira integration, create a custom issue within Datadog.
<KEY:VALUE>.Note: If you have the required field Severity (as shown above), Jira restricts the values allowed to:
Raw values and variables from the alert event can be used to fill in the issue fields. A full list of variables can be seen below:
| Variable | Description |
|---|---|
| $ID | ID of the event (ex: 1234567) |
| $EVENT_TITLE | Title of the event (ex: [Triggered] [Memory Alert]) |
| $EVENT_MSG | Text of the event (ex: @webhook-url Sending to the webhook) |
| $EVENT_TYPE | Type of the event (ex: metric_alert_monitor) |
| $LAST_UPDATED | Date when the event was last updated |
| $DATE | Date (epoch) where the event happened (ex: 1406662672000) |
| $AGGREG_KEY | ID to aggregate events belonging together (ex: 9bd4ac313a4d1e8fae2482df7b77628) |
| $ORG_ID | ID of your organization (ex: 11023) |
| $ORG_NAME | Name of your organization (ex: Datadog) |
| $USER | User posting the event that triggered the webhook (ex: rudy) |
| $SNAPSHOT | Url of the image if the event contains a snapshot (ex: https://url.to.snpashot.com/) |
| $LINK | Url of the event (ex: https://app.datadoghq.com/event/jump_to?event_id=123456) |
| $PRIORITY | Priority of the event (ex: normal) |
| $TAGS | Comma-separated list of the event tags (ex: monitor, name:myService, role:computing-node) |
| $TEXT_ONLY_MSG | Text of the event without markdown formatting |
| $ALERT_ID | ID of alert (ex: 1234) |
| $ALERT_METRIC | Name of the metric if it’s an alert (ex: system.load.1) |
| $ALERT_QUERY | Query of the monitor that triggered the webhook |
| $ALERT_STATUS | Summary of the alert status (ex: system.load.1 over host:my-host was > 0 at least once during the last 1m) |
| $ALERT_TRANSITION | Type of alert notification (ex: Triggered) |
| $HOSTNAME | The hostname of the server associated with the event (if there is one). |
| $ALERT_CYCLE_KEY | ID to link events from the time an alert triggers until it resolves. |
| $LOGS_SAMPLE | Logs sample from log monitor alerts. |
To create Jira issues from within Datadog alerts, use the @jira-<PROJECT_NAME>-<ISSUE_TYPE> command within the “Say what’s happening” section of the new monitor creation process.
The first time an alert is triggered from the monitor, it creates a Jira ticket. If the same monitor alerts again it does not create another Jira ticket, but instead updates the existing ticket by adding a comment each time it alerts until the monitor goes into a recover state. After recovery, if the alert triggers again, it creates another Jira ticket.
The @jira-update command can be used to update existing issues. This command adds a comment to the Jira issue with the text followed by the @jira-update command.
Tip: You may find it helpful to use the @jira command within an #is_alert or #is_warning variable.
The Jira integration does not include any metrics.
All created Jira issues appear as events within Datadog.
The Jira integration does not include any service checks.
Need help? Contact Datadog support.
