Datadog-Desk Integration

Overview

Connect Desk to Datadog to:

  • Receive new case events in the event stream
  • Visualize case stats by user and status
  • View trends in support tickets alongside DevOps issues

Setup

Configuration

From your Desk account, add an API application on the Settings -> API -> My Applications page (you made need administrator privileges. Fill out the form as shown, leaving the latter two URL fields blank. Desk should then generate an application key, application secret, API access token, and API access token secret.

desk config

Then from your Datadog account, enter the corresponding information on the Desk tile. You will also need to enter your company’s unique Desk domain name. Hit the install button, and then you’re all set! You will soon be able to select desk.* metrics on a custom dashboard or view them on the provided Desk dashboard. (You can also read about this integration on our blog.)

Data Collected

Metrics

desk.all_open_cases
(gauge)
The total number of open cases.
shown as
desk.cases
(gauge)
The number of cases opened during the current day.
shown as