Zendesk IP restriction settings is disabled
Set up the zendesk integration.
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Goal
Detect when IP restriction is disabled.
Strategy
Monitor Zendesk audit logs to look for events with an @source_label value of "Security: Enable IP restrictions" and message:"Turned off". IP restriction allows administrators to limit access to Zendesk to users within a certain range of IP addresses only.
Triage and response
- Determine if the user
{{@usr.name}} intended to disable IP restriction. - If there is not a legitimate business use case, reset the IP restrictions to the original configuration.
