On-Call

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Datadog On-Call integrates monitoring, paging, and incident response into one platform.

Overview of how Pages are routed. From a monitor, incident, security signal, or API call, the Page is sent to a Team (e.g. 'payments-team'), then to processing rules (e.g. based on priority) then to an escalation policy. There, it can be sent to a schedule or directly to a user.

Concepts

  • Pages represent something to get alerted for, such as a monitor, incident, or security signal. A Page can have a status of Triggered, Acknowledged, or Resolved.
  • Teams are groups configured within Datadog to handle specific types of Pages, based on expertise and operational roles.
  • Processing rules allow Teams to finely adjust their reactions to specific types of incoming events. These rules can set a Page’s urgency level and route Pages to different escalation policies depending on the event’s metadata.
  • Escalation policies determine how Pages are escalated within or across Teams.
  • Schedules set timetables for when specific Team members are on-call to respond to Pages.

How it works

Teams are the central organizational unit of Datadog On-Call. When a notification is triggered in Datadog, a Page is sent to the designated On-Call Team.

Notification that mentions an On-Call Team.

Each Team owns escalation policies and schedules. Escalation policies define how a Page is sent to various schedules, such as Checkout Operations - Interrupt Handler, Primary, and Secondary in the following screenshot. Each Team can also configure processing rules to route Pages to different escalation policies.

A sample escalation policy.

A schedule defines specific times when Team members are assigned to respond to Pages. Schedules organize and manage the availability of Team members across different time zones and shifts.

A sample schedule, with multiple layers for JP, EU, and US business hours.

Start using Datadog On-Call

To get started with On-Call, onboard an On-Call Team and ensure that all Team members configure their On-Call profile settings to receive notifications.


Further Reading

Additional helpful documentation, links, and articles: