Overview

The Service Graph Connector for Observability - Datadog integration allows Datadog to automatically populate server and database Configuration Items (CIs) in your ServiceNow CMDB for newly discovered resources. You can obtain this connector from the ServiceNow store.

For initial setup, follow the guided setup instructions included in the integration.

The connector supports the following CI types:

• Server
• Amazon RDS

Notes for existing ITOM/ITSM configurations

If you already have the integration configured for ServiceNow ITOM/ITSM:

• The Service Graph Connector does not use the Target table and Custom table values from the configuration tile. You can save the integration with the Target table default values.
• You can reuse your existing ITOM/ITSM user, but you must grant them the cmdb_import_api_admin role. This is outlined in the Service Graph Connector’s guided setup instructions.

Customize CI fields

In the Datadog ServiceNow integration tile, click the Configure tab, then the Service Graph Connector tab. Expand the Customize CI fields section. The following options are available:

CI Type

The type of CI this field applies to.

ServiceNow Field

The field in ServiceNow to apply it to.

Datadog Tag

The tag to send from Datadog resources. (If multiple tags are found with the same name, they’ll be comma-separated.)
For example, to add a CI field with a CI Type of Host and a ServiceNow Field of Host Name, add any host tag attribute to the Datadog Tag field.
Note: The Datadog Tag field must be a host tag that exists on Datadog hosts, not an attribute tag on a host.

Further reading

Más enlaces, artículos y documentación útiles:

ServiceNow integrationDOCUMENTATION

Further Reading

Más enlaces, artículos y documentación útiles:

ServiceNow integrationDOCUMENTATION