Agent Flare

If you are running Agent 5.3+, you can send necessary troubleshooting information to the Datadog support team with one flare command.

flare gathers all of the Agent’s configuration files and logs into an archive file. It removes sensitive information including passwords, API keys, Proxy credentials, and SNMP community strings. Confirm the upload of the archive to immediately send it to Datadog support.

The Datadog Agent is completely open source, which allows you to verify the code’s behavior. If needed, the flare can be reviewed prior to sending since the flare prompts a confirmation before uploading it.

In the commands below, replace <CASE_ID> with your Datadog support case ID if you have one, then enter the email address associated with it.

If you don’t have a case ID, just enter your email address used to login in Datadog to create a new support case.

Dropdown

Platform	Command
AIX	`datadog-agent flare <CASE_ID>`
Docker	`docker exec -it dd-agent agent flare <CASE_ID>`
macOS	`datadog-agent flare <CASE_ID>` or via the web GUI
CentOS	`sudo datadog-agent flare <CASE_ID>`
Debian	`sudo datadog-agent flare <CASE_ID>`
Kubernetes	`kubectl exec <POD_NAME> -it agent flare <CASE_ID>`
Fedora	`sudo datadog-agent flare <CASE_ID>`
Redhat	`sudo datadog-agent flare <CASE_ID>`
Suse	`sudo datadog-agent flare <CASE_ID>`
Source	`sudo datadog-agent flare <CASE_ID>`
Windows	Consult the dedicated Windows documentation
Heroku	Consult the dedicated Heroku documentation
PCF	`sudo /var/vcap/jobs/dd-agent/packages/dd-agent/bin/agent/agent flare <CASE_ID>`

Dedicated containers

When using Agent v7.19+ and using the Datadog Helm Chart with the latest version or a DaemonSet where the Datadog Agent and Trace Agent are in separate containers, you will deploy an Agent Pod containing:

One container with the Agent process (Agent + Log Agent)
One container with the process-agent process
One container with the trace-agent process
One container with the system-probe process

To get a flare from each container, run the following commands:

Agent

kubectl exec -it <AGENT_POD_NAME> -c agent -- agent flare <CASE_ID>

Process Agent

kubectl exec -it <AGENT_POD_NAME> -c process-agent -- agent flare <CASE_ID> --local

Trace Agent

kubectl exec -it <AGENT_POD_NAME> -c trace-agent -- agent flare <CASE_ID> --local

Security Agent

kubectl exec -it <AGENT_POD_NAME> -c security-agent -- security-agent flare <CASE_ID>

System probe

The system-probe container cannot send a flare so get container logs instead:

kubectl logs <AGENT_POD_NAME> -c system-probe > system-probe.log

ECS Fargate

When using ECS Fargate platform v1.4.0, ECS tasks and services can be configured to allow access to running Linux containers by enabling Amazon ECS Exec. Once configured, run the following command to send a flare:

aws ecs execute-command --cluster <CLUSTER_NAME> \
    --task <TASK_ID> \
    --container datadog-agent \
    --interactive \
    --command "agent flare <CASE_ID>"

Note: ECS Exec can only be enabled for new tasks. Existing tasks need to be recreated in order to use ECS Exec.

Platform	Command
Docker	`docker exec -it dd-agent /etc/init.d/datadog-agent flare <CASE_ID>`
macOS	`datadog-agent flare <CASE_ID>`
CentOS	`sudo service datadog-agent flare <CASE_ID>`
Debian	`sudo service datadog-agent flare <CASE_ID>`
Kubernetes	`kubectl exec <POD_NAME> -it /etc/init.d/datadog-agent flare <CASE_ID>`
Fedora	`sudo service datadog-agent flare <CASE_ID>`
Redhat	`sudo service datadog-agent flare <CASE_ID>`
SUSE	`sudo service datadog-agent flare <CASE_ID>`
Source	`sudo ~/.datadog-agent/bin/agent flare <CASE_ID>`
Windows	Consult the dedicated Windows documentation

Note: If you are using a Linux based system and the service wrapper command is not available, consult the list of alternatives.

Platform	Command
Kubernetes	`kubectl exec <POD_NAME> -it datadog-cluster-agent flare <CASE_ID>`

Manual submission

The Agent flare protocol collects configurations and logs into an archive file first located in the local /tmp directory. Manually obtain this file and provide it to support if there are any issues with Agent connectivity.

Kubernetes

To obtain the archive file in Kubernetes, use the kubectl command:

kubectl cp datadog-<pod-name>:/tmp/datadog-agent-<date-of-the-flare>.zip flare.zip