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Agent Flare

If you are running Agent 5.3+, you can send necessary troubleshooting information to the Datadog support team with one flare command.

flare gathers all of the Agent’s configuration files and logs into an archive file. It removes sensitive information including passwords, API keys, Proxy credentials, and SNMP community strings. Confirm the upload of the archive to immediately send it to Datadog support. Datadog Agent is completely open source, which allows you to verify the code’s behavior. If needed, the flare can be reviewed prior to sending since the flare prompts a confirmation before uploading it.

In the commands below, replace <CASE_ID> with your Datadog support case ID, if you don’t specify a case ID, the command asks for an email address that is used to login in your organization and creates a new support case.

PlatformCommand
AIXdatadog-agent flare <CASE_ID>
Dockerdocker exec -it datadog-agent agent flare <CASE_ID>
macOSdatadog-agent flare <CASE_ID> or via the web GUI
CentOSsudo datadog-agent flare <CASE_ID>
Debiansudo datadog-agent flare <CASE_ID>
Kuberneteskubectl exec <pod-name> -it agent flare <CASE_ID>
Fedorasudo datadog-agent flare <CASE_ID>
Redhatsudo datadog-agent flare <CASE_ID>
Susesudo datadog-agent flare <CASE_ID>
Sourcesudo datadog-agent flare <CASE_ID>
WindowsConsult the dedicated Windows documentation
HerokuConsult the dedicated Heroku documentation
PlatformCommand
Dockerdocker exec -it dd-agent /etc/init.d/datadog-agent flare <CASE_ID>
macOSdatadog-agent flare <CASE_ID>
CentOSsudo service datadog-agent flare <CASE_ID>
Debiansudo service datadog-agent flare <CASE_ID>
Kuberneteskubectl exec <pod-name> -it /etc/init.d/datadog-agent flare <CASE_ID>
Fedorasudo service datadog-agent flare <CASE_ID>
Redhatsudo service datadog-agent flare <CASE_ID>
SUSEsudo service datadog-agent flare <CASE_ID>
Sourcesudo ~/.datadog-agent/bin/agent flare <CASE_ID>
WindowsConsult the dedicated Windows documentation

Note: If you are using a Linux based system and the service wrapper command is not available, consult the list of alternatives.

PlatformCommand
Kuberneteskubectl exec <pod-name> -it datadog-cluster-agent flare <CASE_ID>

Further Reading

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