If you are running Agent 5.3+, you can send necessary troubleshooting information to the Datadog support team with one flare command.
flare gathers all of the Agent’s configuration files and logs into an archive file. It removes sensitive information including passwords, API keys, Proxy credentials, and SNMP community strings. Confirm the upload of the archive to immediately send it to Datadog support.
The Datadog Agent is completely open source, which allows you to verify the code’s behavior. If needed, the flare can be reviewed prior to sending since the flare prompts a confirmation before uploading it.
In the commands below, replace <CASE_ID> with your Datadog support case ID if you have one, then enter the email address associated with it.
If you don’t have a case ID, just enter your email address used to login in Datadog to create a new support case.
| Platform | Command |
|---|---|
| AIX | datadog-agent flare <CASE_ID> |
| Docker | docker exec -it datadog-agent agent flare <CASE_ID> |
| macOS | datadog-agent flare <CASE_ID> or via the web GUI |
| CentOS | sudo datadog-agent flare <CASE_ID> |
| Debian | sudo datadog-agent flare <CASE_ID> |
| Kubernetes | kubectl exec <POD_NAME> -it agent flare <CASE_ID> |
| Fedora | sudo datadog-agent flare <CASE_ID> |
| Redhat | sudo datadog-agent flare <CASE_ID> |
| Suse | sudo datadog-agent flare <CASE_ID> |
| Source | sudo datadog-agent flare <CASE_ID> |
| Windows | Consult the dedicated Windows documentation |
| Heroku | Consult the dedicated Heroku documentation |
| PCF | sudo /var/vcap/jobs/dd-agent/packages/dd-agent/bin/agent/agent flare <CASE_ID> |
When using Agent v7.19+ and using the Datadog Helm Chart with the latest version or a DaemonSet where the Datadog Agent and Trace Agent are in separate containers, you will deploy an Agent Pod containing:
To get a flare from each container, run the following commands:
kubectl exec -it <AGENT_POD_NAME> -c agent -- agent flare <CASE_ID>
kubectl exec -it <AGENT_POD_NAME> -c process-agent -- agent flare <CASE_ID> --local
kubectl exec -it <AGENT_POD_NAME> -c trace-agent -- agent flare <CASE_ID> --local
The system-probe container cannot send a flare so get container logs instead:
kubectl logs <AGENT_POD_NAME> -c system-probe > system-probe.log
When using ECS Fargate platform v1.4.0, ECS tasks and services can be configured to allow access to running Linux containers by enabling Amazon ECS Exec. Once configured, run the following command to send a flare:
aws ecs execute-command --cluster <CLUSTER_NAME> \
--task <TASK_ID> \
--container datadog-agent \
--interactive \
--command "agent flare <CASE_ID>"
Note: ECS Exec can only be enabled for new tasks. Existing tasks need to be recreated in order to use ECS Exec.
| Platform | Command |
|---|---|
| Docker | docker exec -it dd-agent /etc/init.d/datadog-agent flare <CASE_ID> |
| macOS | datadog-agent flare <CASE_ID> |
| CentOS | sudo service datadog-agent flare <CASE_ID> |
| Debian | sudo service datadog-agent flare <CASE_ID> |
| Kubernetes | kubectl exec <POD_NAME> -it /etc/init.d/datadog-agent flare <CASE_ID> |
| Fedora | sudo service datadog-agent flare <CASE_ID> |
| Redhat | sudo service datadog-agent flare <CASE_ID> |
| SUSE | sudo service datadog-agent flare <CASE_ID> |
| Source | sudo ~/.datadog-agent/bin/agent flare <CASE_ID> |
| Windows | Consult the dedicated Windows documentation |
Note: If you are using a Linux based system and the service wrapper command is not available, consult the list of alternatives.
| Platform | Command |
|---|---|
| Kubernetes | kubectl exec <POD_NAME> -it datadog-cluster-agent flare <CASE_ID> |
The Agent flare protocol collects configurations and logs into an archive file first located in the local /tmp directory.
Manually obtain this file and provide it to support if there are any issues with Agent connectivity.
To obtain the archive file in Kubernetes, use the kubectl command:
kubectl cp datadog-<pod-name>:/tmp/datadog-agent-<date-of-the-flare>.zip flare.zip
Additional helpful documentation, links, and articles:
