Access your support ticket
Creating a ticket
To create a new support ticket, go to https://help.dd-gov.com, and click Submit a request to fill out a ticket form.
Accessing existing tickets
If you have opened at least one Datadog support ticket, follow this process to access all your Datadog support tickets:
Go to https://help.datadoghq.com and click Sign in on the top right.
If this is your first time signing into Zendesk, click New to your Datadog Zendesk account? Sign up to create a Zendesk account. If you have previously emailed Datadog support, click Have you emailed us? Get a password.
Note: You must enter the email address you used to contact Datadog support.
Go to https://help.dd-gov.com and click Sign in on the top right.
If this is your first time signing into Zendesk, click New to Datadog? Sign up to create a Zendesk account. If you have previously emailed Datadog support, click Have you emailed us? Get a password.
Note: You must enter the email address you used to contact Datadog support.
- After you receive the password in your email, log in and click Manage your tickets to see your requests:
- If you don’t see the My Activities page after logging in, click on your name in the upper right corner, and then click My Activities.
- If you would like to view your entire organization’s tickets, submit a request to Datadog support.
- If you would like to view your entire organization’s tickets, submit a request to Datadog support.
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