Access Your Support Ticket

Creating a ticket

To create a new support ticket, go to https://help.datadoghq.com, and click Submit a request to fill out a ticket form.

To create a new support ticket, go to https://help.dd-gov.com, and click Submit a request to fill out a ticket form.

Accessing existing tickets

If you have opened at least one Datadog support ticket, follow this process to access all your Datadog support tickets:

  1. Go to https://help.datadoghq.com and click Sign in on the top right.

  2. If this is your first time signing into Zendesk, click New to your Datadog Zendesk account? Sign up to create a Zendesk account. If you have previously emailed Datadog support, click Have you emailed us? Get a password.

    Note: You must enter the email address you used to contact Datadog support.

Sign into Zendesk

  1. Go to https://help.dd-gov.com and click Sign in on the top right.

  2. If this is your first time signing into Zendesk, click New to Datadog? Sign up to create a Zendesk account. If you have previously emailed Datadog support, click Have you emailed us? Get a password.

    Note: You must enter the email address you used to contact Datadog support.

Sign into Zendesk

  1. After you receive the password in your email, log in and click Manage your tickets to see your requests:
    my activities
  2. If you don’t see the My Activities page after logging in, click on your name in the upper right corner, and then click My Activities.

  1. If you would like to view your entire organization’s tickets, submit a request to Datadog support.

  1. If you would like to view your entire organization’s tickets, submit a request to Datadog support.

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