Creating a support ticket

To create a new support ticket, click on the appropriate Site link and click Submit a request to fill out a ticket form.

Support page by Datadog site:

Datadog Support landing page

You can also access this form through Datadog from the help page, from the left navgiation click on ? -> Resources. Under Support Tickets & Billing Questions click on New Support Ticket.

Accessing existing tickets

If you have opened at least one Datadog support ticket, follow this process to access all your Datadog support tickets:

  1. From the Support page click Sign in on the top right.

  2. If this is your first time signing into your Datadog Zendesk account, click the link by New to your Datadog Zendesk account? Sign up.

  3. If you have previously emailed Datadog support, click Emailed us for support? Get a password and enter the same email address you used to contact Datadog support.

  4. After you receive the password in your email, log in and click Manage your tickets to see your requests:

  5. If you don’t see the My Activities page after logging in, click on your name in the upper right corner, and then click My Activities.

  6. If you would like to view your entire organization’s tickets, submit a request to Datadog support.

Support Page by Datadog Site:


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