ServiceNow

Resolve incident

Resolve an incident.

Inputs

Field

Type

Description

incidentId [required]

string

Resolve the record identified by the specified incident ID.

closeNotes

string

Any closing notes when resolving the incident.

Outputs

Expand All

Field

Type

Description

record [required]

object

parent

string

made_sla

string

watch_list

string

upon_reject

string

sys_updated_on

string

approval_history

string

number

string

sys_updated_by

string

opened_by

object

link

string

value

string

user_input

string

sys_created_on

string

sys_domain

object

link

string

value

string

state

string

sys_created_by

string

knowledge

string

order

string

closed_at

string

cmdb_ci

object

link

string

value

string

delivery_plan

string

impact

string

active

string

work_notes_list

string

business_service

string

priority

string

sys_domain_path

string

time_worked

string

expected_start

string

rejection_goto

string

opened_at

string

business_duration

string

group_list

string

work_end

string

approval_set

string

wf_activity

string

work_notes

string

short_description

string

correlation_display

string

delivery_task

string

work_start

string

assignment_group

string

additional_assignee_list

string

description

string

calendar_duration

string

close_notes

string

sys_class_name

string

closed_by

string

follow_up

string

sys_id

string

contact_type

string

urgency

string

company

string

reassignment_count

string

activity_due

string

assigned_to

string

comments

string

approval

string

sla_due

string

comments_and_work_notes

string

due_date

string

sys_mod_count

string

sys_tags

string

escalation

string

upon_approval

string

correlation_id

string

location

string