Freshservice

Update ticket

Update the Freshservice Ticket.

Inputs

Field

Type

Description

ticketId [required]

string

Get ticket by the given ticket ID.

status

enum

The ticket status. Allowed enum values: open,pending,resolved,closed

priority

enum

The ticket priority. Allowed enum values: low,medium,high,urgent

responder_id

number

The ID of the Freshservice user who should be assigned this ticket.

Outputs

Expand All

Field

Type

Description

ticket [required]

object

cc_emails

[string]

fwd_emails

[string]

reply_cc_emails

[string]

fr_escalated

boolean

spam

boolean

email_config_id

number

group_id

number

priority

enum

requester_id

number

requested_for_id

number

responder_id

number

source

enum

status

enum

subject

string

to_emails

[string]

department_id

number

id

number

type

string

due_by

string

fr_due_by

string

is_escalated

boolean

description

string

description_text

string

category

number

sub_category

string

item_category

string

custom_fields

object

created_at

string

updated_at

string

tags

[string]

attachments

[object]

url

string