Automatic Faulty Cloud & SaaS API Detection

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Overview

Automatic Faulty Cloud & SaaS API Detection detects third-party providers (payment gateways, cloud providers, and so on) having issues within minutes, reducing mean time to detection (MTTD). Watchdog uses APM telemetry to continuously monitor for elevated error rates in requests to external providers—such as AWS, OpenAI, Slack, Stripe, and more—to detect service degradation as soon as it occurs. This proactive detection gives you a head start in identifying and mitigating issues before they escalate, significantly reducing time spent on root cause analysis and improving response times.

When Watchdog identifies that an external provider you are using is faulty, it flags the services impacted by the problem and the extent of the disruption. This allows you to differentiate between external and internal issues. Datadog also provides direct links to the provider’s status page and support channels, so you can reach out to them as needed.

Faulty SaaS API vendor detection

Whenever a faulty deployment is detected, Watchdog creates an event in the Event Explorer. You can set up a monitor to get automatically notified on such events:

  1. Go to the New Monitor page.
  2. Choose Watchdog.
  3. Select Third Party in the alert category.

Supported providers

Watchdog monitors the status of the following external providers’ APIs:

External ProviderAPI monitored
Amplitudeapi.amplitude.com
Atlassian*.atlassian.net
Auth0*.auth0.com
Binanceapi.binance.com
Braintreeapi.braintreegateway.com
Coreweave*.coreweave.com
Cloudflareapi.cloudflare.com
Confluentapi.confluent.cloud & api.telemetry.confluent.cloud
Envoyapi.envoy.com
Facebookgraph.facebook.com
GitHubapi.github.com
Googledevelopers.google.com
Hubspotapi.hubspot.com
Intercomapi.intercom.io
Mapboxapi.mapbox.com
Mixpanelapi.mixpanel.com
OpenAI*.openai.com
PagerDutyapi.pagerduty.com
Palo Alto Networksapi.urlcloud.paloaltonetworks.com
Renderapi.render.com
SendGrid.sendgrid.com
Slack*.slack.com
SoundCloudapi.soundcloud.com
Splunk*.splunkcloud.com
Squareconnect.squareup.com
Stripeapi.stripe.com
Towerdataapi.towerdata.com
Twilioapi.twilio.com
Twitterapi.twitter.com
Zendesk*.zendesk.com

The following AWS services are monitored (.*amazonaws.com):

  • CloudWatch
  • DynamoDB
  • ELB
  • ES
  • Firehose
  • Kinesis
  • KMS
  • Lambda
  • RDS
  • S3
  • SNS
  • SQS
  • STS

in the following regions:

AMEREMEAAPAC
us-east-2af-south-1ap-east-1
us-east-1eu-central-1ap-south-2
us-west-1eu-west-1ap-southeast-3
us-west-2eu-west-2ap-southeast-4
ca-central-1eu-south-1ap-south-1
ca-west-1eu-west-3ap-northeast-3
us-gov-east-1eu-south-2ap-northeast-2
us-gov-west-1eu-north-1ap-southeast-1
sa-east-1eu-central-2ap-southeast-2
me-south-1ap-northeast-1
me-central-1
il-central-1

Further Reading