incidentID

string

DEPRECATED: The unique ID of the incident.

incident_id

string

The unique ID of the incident.

url [required]

string

The URL of the incident.

title [required]

string

The title of the incident.

state [required]

string

The current state of the incident.

severity [required]

string

Severity level of the incident.

incident_commander_user

object

The incident commander.

channel_link

string

Link for collaboration software.

channel_id

string

channel_name

string

video_call_link

string

The video call link.

created_at [required]

string

created_by_user

object

User who created the incident.

incident_attributes [required]

object

Attributes associated with this incident.

modified [required]

string

Timestamp when the incident was last modified.

last_modified_by_user

object

The last user to modify the incident.

resolved [required]

string

Timestamp when the incident's state was last changed from active or stable to resolved or completed.

time_to_repair [required]

number

The amount of time in seconds to resolve customer impact after detecting the issue. Equals the difference between customer_impact_end and detected.

time_to_resolve [required]

number

customer_impacted

boolean

A flag indicating whether the incident caused customer impact.

customer_impact_scope

string,null

A summary of the impact customers experienced during the incident.