email [required]

string

The requester's email address.

status [required]

enum

The ticket status. Allowed enum values: open,pending,resolved,closed

priority [required]

enum

The ticket priority. Allowed enum values: low,medium,high,urgent

subject [required]

string

The Freshservice ticket subject line.

description [required]

string

Description to be included in the Freshservice ticket.

urgency

number

Urgency of response to the ticket being created.

impact

number

Impact value of the ticket.

responder_id

number

The ID of the Freshservice user who should be assigned this ticket.

department_id

number

ID of the department to which this ticket belongs.