Overview
Automations allow you to trigger actions based on events in On-Call. There are two types:
- Handover automations: Triggered automatically when an on-call shift changes.
- Workflow automations: A low-code/no-code solution that lets you define actions based on various on-call activities.
Handover automations
Handover automations run automatically at the start or end of an on-call shift. They’re designed to handle tasks that teams typically manage with custom scripts—such as notifying other systems about who’s on-call, updating internal dashboards, or rotating credentials.
By using built-in automations instead of maintaining cron jobs or custom tools, you can streamline operations, eliminate manual steps, and ensure the right actions always run when a shift changes.
If you need a specific action that isn't listed, contact your account representative or
support@datadoghq.com.
Handover Automations are maintained on a Team level. To get started, navigate to On-Call Team, open a specific team, and scroll down to the Handover Automation section.
Send a Slack message
Post a message to Slack at the start or end of a shift using a handover automation. The message shows the previous and next on-call users (if any). Note: This requires the Datadog Slack app—make sure it’s added to your workspace.
Send a Microsoft Teams message
Post a message to Microsoft Teams at the start or end of a shift using a handover automation. The message shows the previous and next on-call users (if any). Note: This requires the Datadog Teams app—make sure it’s added to your workspace.
Further reading
Additional helpful documentation, links, and articles:
