Overview
In Project Settings, you can manage membership, configure the auto-closing of cases, and set up third-party integrations like Jira and ServiceNow.
Manage membership
Add or remove members from a project. Members can either be individual users or entire Datadog Teams.
Status transitions
To reduce noise, configure cases to automatically close after 7, 14, 30, 90, or 180 days of inactivity from the status transitions page of project settings. Inactivity is defined as the absence of human-initiated action, such as updating an attribute or writing a comment. Once a day, Datadog checks for cases that are inactive for at least the selected period and closes them out.
Set up integrations
Case Management offers a range of native and third-party integrations, so you can incorporate Datadog solutions into your existing workflows and processes. With the Jira and ServiceNow integrations, you can solve the case with full-stack telemetry in Datadog, while maintaining a record of the investigation in those third-party systems.
Monitors
Navigate to the Project Settings page, click Integrations > Datadog Monitors, and click on the toggle to get your @case-<project_handle>.
Project handles can be used in monitors to automatically create cases. In the monitor message body, include @case-<project_handle>. Datadog suggests a handle based on the project’s name. You can accept or modify it as you wish.
Third party integrations
To configure third party integrations, navigate to Create notifications and tickets
Further Reading
Additional helpful documentation, links, and articles:
