---
title: Zendesk Automatic Redaction is disabled
description: Datadog, the leading service for cloud-scale monitoring.
breadcrumbs: Docs > Datadog Security > OOTB Rules > Zendesk Automatic Redaction is disabled
---

# Zendesk Automatic Redaction is disabled
Classification:attackTactic:[TA0005-defense-evasion](https://attack.mitre.org/tactics/TA0005)Technique:[T1562-impair-defenses](https://attack.mitre.org/techniques/T1562) 
## Goal{% #goal %}

Detect when the Automatic Redaction setting is disabled.

## Strategy{% #strategy %}

Monitor Zendesk audit logs to look for events with an `@source_label` value of `"Security: Automatic redaction"` and `message:"Turned off"`. The Automatic Redaction feature redacts or removes digits from credit card numbers found in ticket comments or custom fields so that the numbers are no longer useful.

## Triage and response{% #triage-and-response %}

1. Determine if the user `{{@usr.name}}` intended to disable the Automatic Redaction feature.
1. If the Automatic Redaction is required for a legitimate business use case, enable the feature.