---
title: Troubleshooting Roku SDK Issues
description: Learn how to troubleshoot issues with Roku Channel Monitoring.
breadcrumbs: >-
  Docs > RUM & Session Replay > Application Monitoring > Roku Monitoring >
  Troubleshooting Roku SDK Issues
---

# Troubleshooting Roku SDK Issues

## Overview{% #overview %}

If you experience unexpected behavior with the Datadog Roku SDK, use this guide to resolve issues. If you continue to have trouble, contact [Datadog Support](https://docs.datadoghq.com/help) for further assistance.

## SDK not sending data to Datadog{% #sdk-not-sending-data-to-datadog %}

If your channel is running but no data appears in Datadog, verify that the `site` parameter in your initialization matches the datacenter for your Datadog organization:

```
datadogroku_initialize({
    clientToken: "<CLIENT_TOKEN>",
    applicationId: "<APPLICATION_ID>",
    site: "datadoghq.com", ' Update this value to match your organization's datacenter
    env: "<ENV_NAME>",
    sessionSampleRate: 100,
    launchArgs: args
})
```

The default value (`datadoghq.com`) routes data to the US1 datacenter. If your organization is on EU1, AP1, or another region, update this value accordingly. See the [Roku Channel Monitoring Setup](https://docs.datadoghq.com/real_user_monitoring/application_monitoring/roku/setup.md) for the correct `site` value for your region.

## Further reading{% #further-reading %}

- [Source code for dd-sdk-roku](https://github.com/DataDog/dd-sdk-roku)
- [Explore Real User Monitoring](https://docs.datadoghq.com/real_user_monitoring.md)