Service Level Objectives, or SLOs, are a key part of the site reliability engineering toolkit. SLOs provide a framework for defining clear targets around application performance, which ultimately help teams provide a consistent customer experience, balance feature development with platform stability, and improve communication with internal and external users.
Service Level Indicator (SLI) - a quantitative measurement of a service’s performance or reliability (in Datadog SLOs an SLI is a metric or an aggregation of one or more monitors)
Service Level Objective (SLO) - a target percentage for an SLI over a specific period of time
Service Level Agreement (SLA) - an explicit or implicit agreement between a client and service provider stipulating the client’s reliability expectations and service provider’s consequences for not meeting them
Error Budget - the allowed amount of unreliability derived from an SLO’s target percentage (100% - target percentage) that is meant to be invested into product development
You can use Datadog’s Service Level Objectives status page to create new SLOs or to view and manage all your existing SLOs. You can also add SLO Summary widgets to your dashboards to visualize your SLO statuses at a glance.
Once you have an SLO set up, on the Service Level Objectives status page you can select an SLO from the list view to open its details side panel. The side panel will display the overall status percentage and remaining error budget for each of that SLO’s targets, as well as status bars (monitor-based SLOs) or bar graphs (metric-based SLOs) of the SLI’s history. If you have created a grouped monitor-based SLO using one multi alert monitor or a grouped metric-based SLO using the
sum by clause, in addition to the overall status percentage and remaining error budget you will also be presented with the status percentage and remaining error budget for each individual group.
Example: If you create a monitor-based SLO to track latency per availability-zone, you will see status percentages and remaining error budget for the overall SLO and for each individual availability-zone that the SLO is tracking.
To edit an SLO, hover over the SLO’s row in the list view and click the edit pencil icon that will appear at the right of the row, or click on the row to open the details side panel and select the edit button from the cog icon in the top right of the panel.
The Service Level Objectives status page lets you run an advanced search of all SLOs so you can find, view, edit, clone or delete SLOs from the search results.
Advanced search lets you query SLOs by any combination of SLO attributes:
description- text search
time window- 7d, 30d, 90d
type- metric, monitor
tags- datacenter, env, service, team, etc.
To run a search, use the facet checkboxes on the left and the search bar at the top. When you check the boxes, the search bar updates with the equivalent query. Likewise, when you modify the search bar query (or write one from scratch), the checkboxes update to reflect the change. Query results update in real-time as you edit the query; there’s no ‘Search’ button to click.
To edit an individual SLO, hover over it and use the buttons that appear at the right of its row: Edit, Clone, Delete. To see more details on a SLO, click its table row to open its details side panel.
The default SLO view is loaded when you land on the SLO list view.
The default view includes:
Saved views allow you to save and share customized searches in the SLO list view for SLOs that are most relevant for you and your team by sharing:
After you query for a subset of SLOs on the list view, you can now add that query as a saved view.
To add a saved view:
To load a saved view, open the Saved Views panel by pressing the Show Views button at the top left of the page and select a saved view from the list. You can also search for saved views in the Filter Saved Views search box at the top of that same Saved Views panel.
Hover over a saved view from the list and select the hyperlink icon to copy the link to the saved view to share it with your teammates.
Once you are using a saved view, you can update it by selecting that saved view, modifying the query, and clicking the Update button below its name in the Saved Views panel. To change the saved view’s name or delete a saved view, hover over its row in the Saved Views panel and click the pencil icon or trash can icon, respectively.
After creating your SLO, you can use the SLO Summary dashboard widget to visualize the status of an SLO along with your dashboard metrics, logs and APM data. For more information about SLO Widgets, see the SLO Widgets documentation page.
Additional helpful documentation, links, and articles: