Incident Management Analytics

Incident Management Analytics

Overview

Incident Management Analytics

Incident Management Analytics is a queryable data source for aggregated incident statistics. You can query these analytics in a variety of graph widgets in both Dashboards and Notebooks to analyze the history of your incident response over time. To give you a starting point, Datadog provides an Incident Management Overview Dashboard template and Notebook template that you can clone and customize as necessary.

The following widgets support Incident Management Analytics:

  • Timeseries
  • Top List
  • Query Value

Graph configuration

To configure your graph using Incident Management Analytics data, follow these steps:

  1. Select your visualization.
  2. Select Incidents from the data source dropdown menu.
  3. Select a measure from the yellow dropdown menu.
    • Default Statistic: Counts the number of incidents.
  4. Select an aggregation for the measure.
  5. (Optional) Select a rollup for the measure.
  6. (Optional) Use the search bar to filter the statistic down to a specific subset of incidents.
  7. (Optional) Select a facet in the pink dropdown menu to break the measure up by group and select a limited number of groups to display.
  8. Title the graph.
  9. Save your widget.

Example: Weekly Outage Customer Impact Duration by Service

  1. Widget: Timeseries Line Graph
  2. Datasource: Incidents
  3. Measure: Customer Impact Duration
  4. Aggregation: avg
  5. Rollup: 1w
  6. Filter: severity:(“SEV-1” OR “SEV-2”)
  7. Group: Services, limit to top 5

Further Reading

Additional helpful documentation, links, and articles: