aws.connect.call_back_not_dialable_number
(count) | The average number of times a queued callback to a customer could not be dialed because the customer’s number is in a country for which outbound calls are not allowed for the instance. |
aws.connect.call_back_not_dialable_number.maximum
(count) | The maximum number of times a queued callback to a customer could not be dialed because the customer’s number is in a country for which outbound calls are not allowed for the instance. |
aws.connect.call_back_not_dialable_number.minimum
(count) | The minimum number of times a queued callback to a customer could not be dialed because the customer’s number is in a country for which outbound calls are not allowed for the instance. |
aws.connect.call_recording_upload_error
(count) | The average number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance. |
aws.connect.call_recording_upload_error.maximum
(count) | The maximum number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance. |
aws.connect.call_recording_upload_error.minimum
(count) | The minimum number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance. |
aws.connect.calls_breaching_concurrency_quota
(count) | The average number of voice that exceeded the concurrent active calls limit for the instance. |
aws.connect.calls_breaching_concurrency_quota.maximum
(count) | The maximum number of voice that exceeded the concurrent active calls limit for the instance. |
aws.connect.calls_breaching_concurrency_quota.minimum
(count) | The minimum number of voice that exceeded the concurrent active calls limit for the instance. |
aws.connect.calls_per_interval
(count) | The average number of voice calls both inbound and outbound received or placed per second in the instance. |
aws.connect.calls_per_interval.maximum
(count) | The maximum number of voice calls both inbound and outbound received or placed per second in the instance. |
aws.connect.calls_per_interval.minimum
(count) | The minimum number of voice calls both inbound and outbound received or placed per second in the instance. |
aws.connect.calls_per_interval.sum
(count) | The sum of the number of voice calls both inbound and outbound received or placed per second in the instance. |
aws.connect.chats_breaching_active_chat_quota
(count) | The total number of valid requests made to start a chat that exceeded the concurrent active chats quota for the instance. |
aws.connect.concurrent_active_chats
(gauge) | The number of concurrent active chats in the instance. |
aws.connect.concurrent_active_chats_percentage
(gauge) | The percentage of the concurrent active chats service quota used in the instance.
Shown as percent |
aws.connect.concurrent_calls
(count) | The average number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard. |
aws.connect.concurrent_calls.maximum
(count) | The maximum number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard. |
aws.connect.concurrent_calls.minimum
(count) | The minimum number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard. |
aws.connect.concurrent_calls_percentage
(gauge) | The average percentage of the concurrent active voice calls service limit used in the instance.
Shown as percent |
aws.connect.concurrent_calls_percentage.maximum
(gauge) | The maximum percentage of the concurrent active voice calls service limit used in the instance.
Shown as percent |
aws.connect.concurrent_calls_percentage.minimum
(gauge) | The minimum percentage of the concurrent active voice calls service limit used in the instance.
Shown as percent |
aws.connect.concurrent_emails
(gauge) | The total number of email contacts in an active state in the instance.
Shown as email |
aws.connect.concurrent_emails_percentage
(gauge) | The percentage of the concurrent active emails service quota used in the instance.
Shown as percent |
aws.connect.concurrent_high_volume_calls
(gauge) | The number of concurrent outbound campaign calls (high-volume calls) in the instance. |
aws.connect.concurrent_high_volume_calls_per_interval
(count) | The number of outbound campaign calls (high-volume calls) that the instance places each second. |
aws.connect.concurrent_high_volume_calls_percentage
(gauge) | The percentage of the concurrent outbound campaign calls (high-volume calls) limit used in the instance.
Shown as percent |
aws.connect.concurrent_tasks
(gauge) | The number of concurrent active tasks in the instance.
Shown as task |
aws.connect.concurrent_tasks_percentage
(gauge) | The percentage of the concurrent active tasks service quota used in the instance.
Shown as percent |
aws.connect.contact_flow_errors
(count) | The average number of times the error branch for a contact flow was executed. |
aws.connect.contact_flow_errors.maximum
(count) | The maximum number of times the error branch for a contact flow was executed. |
aws.connect.contact_flow_errors.minimum
(count) | The minimum number of times the error branch for a contact flow was executed. |
aws.connect.contact_flow_fatal_errors
(count) | The average number of times a contact flow failed to execute due to a system error. |
aws.connect.contact_flow_fatal_errors.maximum
(count) | The maximum of times a contact flow failed to execute due to a system error. |
aws.connect.contact_flow_fatal_errors.minimum
(count) | The minimum number of times a contact flow failed to execute due to a system error. |
aws.connect.emails_expired
(count) | The number of email contacts that expired.
Shown as email |
aws.connect.emails_expiry_warning_reached
(count) | The number of email contacts that reached the expiry warning limit.
Shown as email |
aws.connect.longest_queue_wait_time
(count) | The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval. |
aws.connect.longest_queue_wait_time.maximum
(count) | The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval. |
aws.connect.longest_queue_wait_time.minimum
(count) | The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval. |
aws.connect.misconfigured_phone_numbers
(count) | The average number of calls that failed because the phone number is not associated with a contact flow. |
aws.connect.misconfigured_phone_numbers.maximum
(count) | The maximum of calls that failed because the phone number is not associated with a contact flow. |
aws.connect.misconfigured_phone_numbers.minimum
(count) | The minimum number of calls that failed because the phone number is not associated with a contact flow. |
aws.connect.missed_calls
(count) | The average number of voice calls that were missed by agents during the refresh interval. |
aws.connect.missed_calls.maximum
(count) | The maximum number of voice calls that were missed by agents during the refresh interval. |
aws.connect.missed_calls.minimum
(count) | The minimum number of voice calls that were missed by agents during the refresh interval. |
aws.connect.prompt_deleted_errors
(count) | The number of times a flow could not play a prompt because the prompt was deleted.
Shown as error |
aws.connect.public_signing_key_usage
(count) | The average number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow. |
aws.connect.public_signing_key_usage.maximum
(count) | The maximum number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow. |
aws.connect.public_signing_key_usage.minimum
(count) | The minimum number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow. |
aws.connect.queue_capacity_exceeded_error
(count) | The average number of calls that were rejected because the queue was full. |
aws.connect.queue_capacity_exceeded_error.maximum
(count) | The maximum number of calls that were rejected because the queue was full. |
aws.connect.queue_size
(count) | The average number of contacts in the queue. |
aws.connect.queue_size.maximum
(count) | The maximum number of contacts in the queue. |
aws.connect.queue_size.minimum
(count) | The minimum number of contacts in the queue. |
aws.connect.successful_chats_per_interval
(count) | The number of chats successfully started in the instance for the defined interval. |
aws.connect.tasks_breaching_concurrency_quota
(count) | The total number of tasks that exceeded the concurrent tasks quota for the instance.
Shown as task |
aws.connect.tasks_expired
(count) | The number of tasks that expired after being active for 7 days.
Shown as task |
aws.connect.tasks_expiry_warning_reached
(count) | The number of tasks that were active for 6 days 22 hours and reached the expiry warning limit.
Shown as task |
aws.connect.throttled_calls
(count) | The average number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit. |
aws.connect.throttled_calls.maximum
(count) | The maximum number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit. |
aws.connect.throttled_calls.minimum
(count) | The minimum number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit. |
aws.connect.to_instance_packet_loss_rate
(count) | The average ratio of packet loss for calls in the instance reported every 10 seconds. |
aws.connect.to_instance_packet_loss_rate.maximum
(count) | The maximum ratio of packet loss for calls in the instance reported every 10 seconds. |
aws.connect.to_instance_packet_loss_rate.minimum
(count) | The minimum ratio of packet loss for calls in the instance reported every 10 seconds. |
