Overview
Each journey has a details report that combines metrics and telemetry from Real User Monitoring, Synthetic Monitoring & Testing, Product Analytics, and Session Replay. The report shows data about the journey’s user behavior patterns and technical performance.
Journey and variant filters
The left side of the report lists the journey and its variants. Each entry in the list is a filter. If the journey filter is selected, all data in the report is based on the journey and all of its variants. If a variant is selected, the report shows data specific to that variant.
By default, the journey is selected as the filter for the report.
Attribute filters
The attribute filters at the top of the details report work in tandem with the journey and variant filters. Selecting an attribute filter filters all data in the details report. Filters are scoped to sessions that triggered this journey.
Product Analytics
Funnel
Each details report has a funnel showing the journey’s traffic, conversion rate, and average completion time for each step. The top conversion and drop-off drivers are located under the funnel. You can also click on Analyze in Product Analytics to analyze funnel drop-off patterns.
User drop-offs
The user drop-off table lists the users who most frequently started but did not complete the journey. Click on a user to view their Session Replays.
Real User Monitoring
Operations
The operations table lists all operations associated with the journey. Each entry displays:
- The operation’s name
- The number of breached SLOs and monitors on the operation
- The number of times the operation executed, calculated using the
rum.measure.operation metric - The operation’s success rate, calculated using the
rum.measure.operation metric - The operation’s latency, calculated using the
rum.measure.operation.duration metric
Click on an operation to open a side panel with details about its performance. Data in the side panel includes:
- The list of SLOs and monitors configured for the operation
- The volume, success rate, and latency of the operation
- Where the operation executed within the journey’s life cycle
If the RUM distributed tracing integration is enabled, the side panel also includes a list of the backend services the operation depends on. Each entry includes metrics on the backend service’s performance. Clicking on a backend service opens the service’s entry in the APM Catalog.
Error count
The error count chart shows a timeseries of errors that occurred while users were executing the journey. The data is imported from frontend issues in Error Tracking. You can click on the Investigate button to see the list of top issues. Clicking on any issue in the list redirects you to the issue in Error Tracking.
Synthetic Monitoring & Testing
Tests table
The Synthetics tests table lists all Synthetic tests in the journey’s test suite. Each row represents a single test and its performance, including:
- The test’s status, which can either be
Passed or Failing - The test’s type, which can either be
Browser or Mobile - The test’s uptime
- When the test most recently ran
Click on View Test Suite to visit the journey’s test suite and edit it directly.
Further reading
Additional helpful documentation, links, and articles:
