---
title: Improve Incident Response
description: Datadog, the leading service for cloud-scale monitoring.
breadcrumbs: Docs > Internal Developer Portal > Use Cases > Improve Incident Response
---

# Improve Incident Response

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# Important note for users on the following Datadog sites: app.ddog-gov.com

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This product is not supported for your selected [Datadog site](https://docs.datadoghq.com/getting_started/site). ().
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Software Catalog enhances incident response by:

- Improving the on-call experience by verifying and consolidating ownership details, communication channels, and monitoring and troubleshooting resources.
- Embedding solutions and tools–like runbooks and documentation–directly into existing observability workflows.
- Accelerating incident recovery by simplifying the process of identifying owners of upstream and downstream dependencies.

Software Catalog also integrates with [Datadog Incident Management](https://docs.datadoghq.com/incident_response/incident_management/) and [PagerDuty](https://docs.datadoghq.com/integrations/pagerduty/), allowing you to view related incidents in the Reliability tab on the Service Details page.

**Note**: Datadog Incidents automatically link to Software Catalog, but you should apply `SERVICE` tags to incidents to ensure each service's incident data are accurate. The PagerDuty integration must be manually set up to integrate with incident information in Software Catalog.

{% image
   source="https://datadog-docs.imgix.net/images/tracing/software_catalog/incident-mgmt-reliability.dd4fe909fd59329f8295d1bf80949b2b.png?auto=format"
   alt="The Reliability tab for a service, showing incident and error metrics for the service overall and by version" /%}

To view incident statuses for upstream and downstream dependencies, click a service in Software Catalog to open the Service Details page, and then click on the Dependencies tab.

{% image
   source="https://datadog-docs.imgix.net/images/tracing/software_catalog/incident-mgmt-incident-status.8b7030e25513746224186bc90202750f.png?auto=format"
   alt="The Dependencies tab for a service, showing upstream and downstream dependencies and highlighting those impacted by an incident" /%}

## Further reading{% #further-reading %}

- [Incident Management](https://docs.datadoghq.com/incident_response/incident_management/)
- [PagerDuty integration](https://docs.datadoghq.com/integrations/pagerduty/)
- [See Upstream and Downstream Dependencies During an Active Incident](https://docs.datadoghq.com/tracing/software_catalog/guides/upstream-downstream-dependencies)