---
title: Zoom Incident Management
description: Enable Zoom features within Datadog Incident Management
breadcrumbs: Docs > Integrations > Zoom Incident Management
---

> For the complete documentation index, see [llms.txt](https://docs.datadoghq.com/llms.txt).

# Zoom Incident Management
Supported OS 
{% callout %}
# Important note for users on the following Datadog sites: us2.ddog-gov.com

{% alert level="info" %}
To find out if this integration is available in your organization, see your [Datadog Integrations](https://app.datadoghq.com/integrations) page or ask your organization administrator.

To initiate an exception request to enable this integration for your organization, email [support@ddog-gov.com](mailto:support@ddog-gov.com).
{% /alert %}

{% /callout %}

## Overview{% #overview %}

Integrate with Zoom Incident Management to enable one-click and criteria-based Zoom meeting creation for Datadog incidents.

## Setup{% #setup %}

### Installation{% #installation %}

A Zoom account can only be associated with one organization at a time. To install this integration on multiple organizations, use a different Zoom account for each.

1. Navigate to the [Zoom Incident Management integration tile](https://app.datadoghq.com/integrations?integrationId=zoom-incident-management).
1. To begin the installation, click the **Configure** tab.
1. After reading the instructions in the modal, click **Authorize**, which redirects you to a Zoom login page.
1. Log in to Zoom with a Zoom administrator's account.
1. A screen appears requesting access to the `meeting:write:meeting:admin` scope, which allows Datadog to create Zoom meetings on behalf of your users. Click **Accept**.
1. After you accept the permissions, you're redirected back to the Zoom Incident Management integration tile and can begin using Zoom features for Datadog incidents.

## Permissions{% #permissions %}

Zoom Incident Management requires the following OAuth scopes.

### Scopes{% #scopes %}

| Scopes                        | Request Reason                                                                                                                                                         |
| ----------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `meeting:write:meeting:admin` | Enables user to start instant Zoom meetings within a Datadog incident. Enables Datadog to automatically create meetings on behalf of a user within a Datadog incident. |

## Usage{% #usage %}

After installation, configure Zoom features for incidents in the [Incident Integration Settings](https://app.datadoghq.com/incidents/settings?section=integrations).

For instructions on using Zoom with Incident Management, see [Integrate Zoom with Datadog Incident Management](https://docs.datadoghq.com/incident_response/incident_management/setup_and_configuration/integrations/zoom_integration.md). That page covers one-click and automatic meeting creation, the fallback Zoom user, Slack bookmarks, and AI meeting summaries.

## Removing the App{% #removing-the-app %}

To uninstall the Zoom Incident Management integration, navigate to the Zoom Incident Management tile and click the "Configure" tab. Click **Uninstall Integration**.

To remove the Datadog Incident Management app from the Zoom account, visit the app in the [Zoom marketplace](https://marketplace.zoom.us/) using a Zoom administrator's account.

## Data Collected{% #data-collected %}

Zoom Incident Management collects the meeting url and password from Zoom's [Create Meeting](https://developers.zoom.us/docs/api/rest/reference/zoom-api/methods/#operation/meetingCreate) API to display them in the Incident Management product.

{% alert level="info" %}
When meeting summaries are enabled, a Datadog [subprocessor](https://www.datadoghq.com/legal/subprocessors/) records and transcribes meeting audio. After a seven-day retention period, the subprocessor automatically deletes all data.
{% /alert %}

### Metrics{% #metrics %}

Zoom Incident Management does not include any metrics.

### Service Checks{% #service-checks %}

Zoom Incident Management does not include any service checks.

### Events{% #events %}

Zoom Incident Management does not include any events.

## Support{% #support %}

Need help? Contact [Datadog support](https://docs.datadoghq.com/help/).