RingCentral

Integration version1.0.0

To find out if this integration is available in your organization, see your Datadog Integrations page or ask your organization administrator.

To initiate an exception request to enable this integration for your organization, email support@ddog-gov.com.

Overview

RingCentral is a leading cloud-based communication and collaboration platform for businesses. It offers services such as voice, messaging, and video conferencing, seamlessly integrating with various business applications.

The RingCentral integration collects voice and audit logs, as well as Voice (Analytics) and A2P SMS metrics, and sends them to Datadog for comprehensive analysis.

Setup

To collect RingCentral logs and metrics, click the Authorize button to authenticate using OAuth.

To integrate RingCentral with Datadog, you need a RingCentral account with appropriate permissions to access the RingCentral APIs. The required permissions are:

  • Read Call Log
  • Read Audit Trail
  • Analytics
  • A2P SMS

Data Collected

Logs

The RingCentral integration collects and forwards Voice and Audit logs to Datadog.

Metrics

ringcentral.message.cost_total
(count)
Total cost of A2P SMS messages
Shown as dollar
ringcentral.message.delivered_cost
(count)
The cost for the delivered messages
Shown as dollar
ringcentral.message.delivered_messages
(count)
Total number of Delivered messages
ringcentral.message.delivery_failed_cost
(count)
The cost for the delivery failed messages
Shown as dollar
ringcentral.message.delivery_failed_error_code
(count)
Total number of delivery failed error codes
ringcentral.message.delivery_failed_messages
(count)
Total number of failed to deliver messages
ringcentral.message.queued_cost
(count)
The cost for the queued messages
Shown as dollar
ringcentral.message.queued_messages
(count)
Total number of Queued messages
ringcentral.message.sending_failed_cost
(count)
The cost for the sending failed messages
Shown as dollar
ringcentral.message.sending_failed_error_code
(count)
Total number of sending failed error codes
ringcentral.message.sending_failed_messages
(count)
Total number of failed to send messages
ringcentral.message.sent_cost
(count)
The cost for the sent messages
Shown as dollar
ringcentral.message.sent_messages
(count)
Total number of Sent messages
ringcentral.message.total_messages
(count)
Total number of A2P SMS messages
ringcentral.voice.abandoned_voice_calls
(count)
Total number of abandoned voice calls
ringcentral.voice.accepted_voice_calls
(count)
Total number of accepted voice calls
ringcentral.voice.afterhours_calls
(count)
Total number of after hours calls
ringcentral.voice.answered_voice_calls
(count)
Total number of answered voice calls
ringcentral.voice.businesshours_calls
(count)
Total number of calls during business hours
ringcentral.voice.completed_voice_calls
(count)
Total number of completed voice calls
ringcentral.voice.connected_voice_calls
(count)
Total number of connected voice calls
ringcentral.voice.external_call_duration
(count)
Total duration of external voice calls
Shown as second
ringcentral.voice.inbound_call_duration
(count)
Total duration of inbound voice calls
Shown as second
ringcentral.voice.internal_call_duration
(count)
Total duration of internal voice calls
Shown as second
ringcentral.voice.missed_voice_calls
(count)
Total number of missed voice calls
ringcentral.voice.notanswered_voice_calls
(count)
Total number of not answered voice calls
ringcentral.voice.notconnected_voice_calls
(count)
Total number of not connected voice calls
ringcentral.voice.outbound_call_duration
(count)
Total duration of outbound voice calls
Shown as second
ringcentral.voice.total_calls
(count)
Total number of voice calls
ringcentral.voice.total_calls_minutes
(count)
Total minutes of voice calls
Shown as minute
ringcentral.voice.total_external_calls
(count)
Total number of external voice calls
ringcentral.voice.total_inbound_calls
(count)
Total number of inbound voice calls
ringcentral.voice.total_internal_calls
(count)
Total number of internal voice calls
ringcentral.voice.total_outbound_calls
(count)
Total number of outbound voice calls
ringcentral.voice.unknown_voice_calls
(count)
Total number of unknown voice calls
ringcentral.voice.voicemail_voice_calls
(count)
Total number of voicemail voice calls

Events

The RingCentral integration does not include any events.

Support

For further assistance, contact Datadog Support.