---
title: RingCentral
description: Gain insights into RingCentral Voice, A2P SMS and Audit data.
breadcrumbs: Docs > Integrations > RingCentral
---

> For the complete documentation index, see [llms.txt](https://docs.datadoghq.com/llms.txt).

# RingCentral
Integration version1.0.0
{% callout %}
# Important note for users on the following Datadog sites: us2.ddog-gov.com

{% alert level="info" %}
To find out if this integration is available in your organization, see your [Datadog Integrations](https://app.datadoghq.com/integrations) page or ask your organization administrator.

To initiate an exception request to enable this integration for your organization, email [support@ddog-gov.com](mailto:support@ddog-gov.com).
{% /alert %}

{% /callout %}
        RingCentral AuditRingCentral AuditRingCentral MessageRingCentral Voice Call
## Overview{% #overview %}

[RingCentral](https://www.ringcentral.com/) is a leading cloud-based communication and collaboration platform for businesses. It offers services such as voice, messaging, and video conferencing, seamlessly integrating with various business applications.

The RingCentral integration collects voice and audit logs, as well as Voice (Analytics) and A2P SMS metrics, and sends them to Datadog for comprehensive analysis.

## Setup{% #setup %}

To collect RingCentral logs and metrics, click the **Authorize** button to authenticate using OAuth.

To integrate RingCentral with Datadog, you need a RingCentral account with appropriate permissions to access the RingCentral APIs. The required permissions are:

- Read Call Log
- Read Audit Trail
- Analytics
- A2P SMS

## Data Collected{% #data-collected %}

### Logs{% #logs %}

The RingCentral integration collects and forwards Voice and Audit logs to Datadog.

### Metrics{% #metrics %}

|  |
|  |
| **ringcentral.message.cost_total**(count)                   | Total cost of A2P SMS messages*Shown as dollar*            |
| **ringcentral.message.delivered_cost**(count)               | The cost for the delivered messages*Shown as dollar*       |
| **ringcentral.message.delivered_messages**(count)           | Total number of Delivered messages                         |
| **ringcentral.message.delivery_failed_cost**(count)        | The cost for the delivery failed messages*Shown as dollar* |
| **ringcentral.message.delivery_failed_error_code**(count) | Total number of delivery failed error codes                |
| **ringcentral.message.delivery_failed_messages**(count)    | Total number of failed to deliver messages                 |
| **ringcentral.message.queued_cost**(count)                  | The cost for the queued messages*Shown as dollar*          |
| **ringcentral.message.queued_messages**(count)              | Total number of Queued messages                            |
| **ringcentral.message.sending_failed_cost**(count)         | The cost for the sending failed messages*Shown as dollar*  |
| **ringcentral.message.sending_failed_error_code**(count)  | Total number of sending failed error codes                 |
| **ringcentral.message.sending_failed_messages**(count)     | Total number of failed to send messages                    |
| **ringcentral.message.sent_cost**(count)                    | The cost for the sent messages*Shown as dollar*            |
| **ringcentral.message.sent_messages**(count)                | Total number of Sent messages                              |
| **ringcentral.message.total_messages**(count)               | Total number of A2P SMS messages                           |
| **ringcentral.voice.abandoned_voice_calls**(count)         | Total number of abandoned voice calls                      |
| **ringcentral.voice.accepted_voice_calls**(count)          | Total number of accepted voice calls                       |
| **ringcentral.voice.afterhours_calls**(count)               | Total number of after hours calls                          |
| **ringcentral.voice.answered_voice_calls**(count)          | Total number of answered voice calls                       |
| **ringcentral.voice.businesshours_calls**(count)            | Total number of calls during business hours                |
| **ringcentral.voice.completed_voice_calls**(count)         | Total number of completed voice calls                      |
| **ringcentral.voice.connected_voice_calls**(count)         | Total number of connected voice calls                      |
| **ringcentral.voice.external_call_duration**(count)        | Total duration of external voice calls*Shown as second*    |
| **ringcentral.voice.inbound_call_duration**(count)         | Total duration of inbound voice calls*Shown as second*     |
| **ringcentral.voice.internal_call_duration**(count)        | Total duration of internal voice calls*Shown as second*    |
| **ringcentral.voice.missed_voice_calls**(count)            | Total number of missed voice calls                         |
| **ringcentral.voice.notanswered_voice_calls**(count)       | Total number of not answered voice calls                   |
| **ringcentral.voice.notconnected_voice_calls**(count)      | Total number of not connected voice calls                  |
| **ringcentral.voice.outbound_call_duration**(count)        | Total duration of outbound voice calls*Shown as second*    |
| **ringcentral.voice.total_calls**(count)                    | Total number of voice calls                                |
| **ringcentral.voice.total_calls_minutes**(count)           | Total minutes of voice calls*Shown as minute*              |
| **ringcentral.voice.total_external_calls**(count)          | Total number of external voice calls                       |
| **ringcentral.voice.total_inbound_calls**(count)           | Total number of inbound voice calls                        |
| **ringcentral.voice.total_internal_calls**(count)          | Total number of internal voice calls                       |
| **ringcentral.voice.total_outbound_calls**(count)          | Total number of outbound voice calls                       |
| **ringcentral.voice.unknown_voice_calls**(count)           | Total number of unknown voice calls                        |
| **ringcentral.voice.voicemail_voice_calls**(count)         | Total number of voicemail voice calls                      |

### Events{% #events %}

The RingCentral integration does not include any events.

## Support{% #support %}

For further assistance, contact [Datadog Support](https://docs.datadoghq.com/help/).