Create alerts in JSM Ops.

Overview

Connect Jira Service Management Operations (JSM Ops) to Datadog to create and close on-call alerts in Jira Service Management Ops. Automatically import your on-call response teams and begin notifying them through monitors by using @jsm_ops in monitor descriptions.

Setup

1. Click the “Add Account” button to connect your JSM account.
2. Complete the OAuth 2.0 flow.
3. Your on-call Response Teams will then be automatically populated, and you can begin using @jsm_ops-<response_team> handles in your monitors.

Migrating from Opsgenie

If you are migrating to JSM Ops from Opsgenie, begin by following the Setup instructions above for your JSM Ops account. After your account has been validated and your JSM Ops handles have been auto-populated, you can migrate any existing @opsgenie monitor handles to @jsm_ops by following this documentation.

Configuring a JSM Ops Webhook

Enable Internal Developer Portal to surface real-time updates to your JSM Ops alerts, schedules, and teams by enabling JSM Ops webhooks.

To set up your webhook in JSM Ops:

1. Next to Operations in your JSM Ops sidebar, select More actions, then General configuration.
2. Select Integrations and then Add integration.
3. Search and select Webhook.
4. On the next screen, enter Datadog Webhook as the webhook name.
5. Do not select an assignee team; leave it as None.
6. Navigate to the Datadog Jira Service Management Ops integration tile. Under Webhook configuration instructions, copy the webhook URL.
7. Return to the configuration page within your JSM Ops instance and select Edit on the integration configuration page.
   a. Select Authenticate with a Webhook account and paste the webhook URL into Webhook URL.
   b. Select Add alert description to payload and Add alert details to payload.
   c. Select Save.
8. Under Alert actions, select all actions.
9. Select Turn on integration. JSM Ops will begin sending webhooks to Datadog.

Uninstallation

To uninstall the integration, delete all JSM accounts.

Support

Need help? Contact Datadog Support.