---
title: Set up ServiceNow Service Graph Connector
description: Datadog, the leading service for cloud-scale monitoring.
breadcrumbs: >-
  Docs > Integrations > Integration Guides > Set up ServiceNow Service Graph
  Connector
---

# Set up ServiceNow Service Graph Connector

## Overview{% #overview %}

The [Service Graph Connector for Observability - Datadog](https://store.servicenow.com/sn_appstore_store.do#!/store/application/c877cb86687e0050f8774bfad236c950/1.2.1) integration allows Datadog to automatically populate server and database Configuration Items (CIs) in your ServiceNow CMDB for newly discovered resources. You can obtain this connector from the ServiceNow [store](https://store.servicenow.com/).

For initial setup, follow the guided setup instructions included in the integration.

The connector supports the following CI types:

- Server
- Amazon RDS

### Notes for existing ITOM/ITSM configurations{% #notes-for-existing-itomitsm-configurations %}

If you already have the integration configured for ServiceNow ITOM/ITSM:

- The Service Graph Connector does not use the `Target table` and `Custom table` values from the configuration tile. You can save the integration with the Target table default values.
- You can reuse your existing ITOM/ITSM user, but you must grant them the `cmdb_import_api_admin` role. This is outlined in the Service Graph Connector's guided setup instructions.

## Setup{% #setup %}

Before configuring the integration, ensure you have the [ServiceNow tile configured](https://docs.datadoghq.com/integrations/servicenow.md#configure-the-servicenow-tile-in-datadog) with your ServiceNow instance in Datadog.

## Customize CI fields{% #customize-ci-fields %}

In Datadog, in the [ServiceNow integration tile](https://app.datadoghq.com/integrations/servicenow), click the **Configure** tab, then the **Service Graph Connector** tab. Expand the **Customize CI** fields section. The following options are available:

{% dl %}

{% dt %}
CI Type
{% /dt %}

{% dd %}
The type of CI this field applies to.
{% /dd %}

{% dt %}
ServiceNow Field
{% /dt %}

{% dd %}
The field in ServiceNow to apply it to.
{% /dd %}

{% dt %}
Datadog Tag
{% /dt %}

{% dd %}
The tag to send from Datadog resources. (If multiple tags are found with the same name, they'll be comma-separated.)For example, to add a CI field with a CI Type of `Host` and a ServiceNow Field of `Host Name`, add any host tag attribute to the `Datadog Tag` field.**Note**: The `Datadog Tag` field must be a host tag that exists on Datadog hosts, not an attribute tag on a host.
{% /dd %}

{% /dl %}

## Further reading{% #further-reading %}

- [ServiceNow integration](https://docs.datadoghq.com/integrations/servicenow.md)