---
title: Google Cloud Contact Center AI Insights
description: >-
  Monitor analysis, conversation, and topic classification counts for Google
  Cloud Contact Center AI Insights.
breadcrumbs: Docs > Integrations > Google Cloud Contact Center AI Insights
---

> For the complete documentation index, see [llms.txt](https://docs.datadoghq.com/llms.txt).

# Google Cloud Contact Center AI Insights
Integration version1.0.0
{% callout %}
# Important note for users on the following Datadog sites: us2.ddog-gov.com

{% alert level="info" %}
To find out if this integration is available in your organization, see your [Datadog Integrations](https://app.datadoghq.com/integrations) page or ask your organization administrator.

To initiate an exception request to enable this integration for your organization, email [support@ddog-gov.com](mailto:support@ddog-gov.com).
{% /alert %}

{% /callout %}

## Overview{% #overview %}

Google Cloud Contact Center AI Insights uses natural language processing and machine learning to analyze customer conversations across your contact center. It surfaces sentiment, topics, and trends from calls and chats, and helps you monitor agent performance and compliance.

Use the Datadog Google Cloud Platform integration to collect metrics from Google Cloud Contact Center AI Insights.

## Setup{% #setup %}

### Installation{% #installation %}

If you haven't already, set up the [Google Cloud Platform integration](https://docs.datadoghq.com/integrations/google-cloud-platform.md) first. There are no other installation steps.

## Data Collected{% #data-collected %}

### Metrics{% #metrics %}

|  |
|  |
| **gcp.contactcenterinsights.analysis_count**(count)                           | Count of analyses performed.*Shown as operation*                            |
| **gcp.contactcenterinsights.conversation_count**(count)                       | Count of new conversations.*Shown as session*                               |
| **gcp.contactcenterinsights.highlighted_conversation_count**(count)          | Count of conversations with different highlights.*Shown as session*         |
| **gcp.contactcenterinsights.runtime_integration_notification_count**(count) | Count of notifications from Dialogflow Runtime Integration.*Shown as event* |
| **gcp.contactcenterinsights.topic_classification_count**(count)              | Count of topic classifications in conversations.*Shown as operation*        |

### Events{% #events %}

The Google Cloud Contact Center AI Insights integration does not include any events.

### Service Checks{% #service-checks %}

The Google Cloud Contact Center AI Insights integration does not include any service checks.

## Troubleshooting{% #troubleshooting %}

Need help? Contact [Datadog support](https://docs.datadoghq.com/help/).