---
title: Datadog HyperCare by Critical Cloud
description: Two-week post-go-live sprint that calibrates Datadog to your estate.
breadcrumbs: Docs > Integrations > Datadog HyperCare by Critical Cloud
---

> For the complete documentation index, see [llms.txt](https://docs.datadoghq.com/llms.txt).

# Datadog HyperCare by Critical Cloud
marketplace
{% callout %}
# Important note for users on the following Datadog sites: us2.ddog-gov.com

{% alert level="info" %}
To find out if this integration is available in your organization, see your [Datadog Integrations](https://app.datadoghq.com/integrations) page or ask your organization administrator.

To initiate an exception request to enable this integration for your organization, email [support@ddog-gov.com](mailto:support@ddog-gov.com).
{% /alert %}

{% /callout %}
   HyperCare - Post go-live supportHyperCare - A team getting full value from DatadogHyperCare - How to get started
## Overview{% #overview %}

**The first weeks after go-live set the pattern for how your team uses Datadog.**

You have purchased Datadog. What happens next is a rollout: access to grant, Agents to finish configuring, monitors to calibrate against your own baselines, and dashboards to shape around your services. Get that done early and adoption compounds, because every engineer who opens Datadog finds their own systems reflected back accurately. Leave it until the team has time, and the rollout waits with it.

HyperCare is the engineering capacity that clears it in the first two weeks.

### What HyperCare is{% #what-hypercare-is %}

A focused two-week sprint that gets your Datadog environment fully configured from day one. Critical Cloud practitioners work inside your environment resolving access and permission blockers, completing Agent and integration configuration, calibrating monitors, and closing telemetry gaps, so your team is productive from the start rather than waiting on setup. At the end of two weeks you have a clean, trusted foundation and a documented backlog for what comes next.

### How HyperCare pairs with Datadog{% #how-hypercare-pairs-with-datadog %}

Datadog gives you the platform and the controls: metrics, logs, APM, Synthetic Monitoring, monitors, tagging, and dashboards. HyperCare provides the practitioners who apply those controls to your environment, service by service, at a pace a busy engineering team cannot spare in the weeks after launch.

### What is included{% #what-is-included %}

- Kickoff and access confirmation
- Core telemetry validation: metrics, logs, APM, and Synthetic Monitoring
- IAM, permissions, and integration blocker resolution
- Tag and naming convention review
- Initial operational dashboards aligned to your key services
- Monitor and alert review, with thresholds calibrated to your baselines
- Short enablement sessions for your team
- Open backlog documented with a recommended next step

### Deliverables{% #deliverables %}

| Deliverable             | What you get                                            |
| ----------------------- | ------------------------------------------------------- |
| Stabilization summary   | What was resolved, what is clean, and what remains open |
| First dashboard pack    | Operational dashboards aligned to your key services     |
| Monitor recommendations | Tuned alerts with clear, actionable thresholds          |
| Open backlog            | Documented remaining work with a recommended next step  |

**Duration**: 14 days. **Access required**: Datadog admin access. No cloud access required.

### About Critical Cloud{% #about-critical-cloud %}

Critical Cloud is the world's first Powered by Datadog accredited managed provider and a Datadog Advanced Partner, with more than 200 cloud projects delivered across AWS and Azure, and ISO 27001 and Cyber Essentials Plus certification. Teams in Cardiff, London, and Dublin.

Our Datadog services span the full lifecycle:

- **Adopt**: FETCH, HyperCare, LaunchPad
- **Optimize**: HealthScan, Catalyst
- **Manage**: Managed Datadog, Critical Support

## Support{% #support %}

Need help? Contact Critical Cloud support:

- Email: [datadog@criticalcloud.ai](mailto:datadog@criticalcloud.ai)
- Phone: +44 (0)204 538 1116
- Website: [https://criticalcloud.ai](https://criticalcloud.ai)

We respond to support requests during UK business hours.

This application is made available through the Marketplace and is supported by a Datadog Technology Partner. Click Here to purchase this application.

## Further Reading{% #further-reading %}

Additional helpful documentation, links, and articles:

- [HyperCare™ - Post Go-Live Datadog Support | Critical Cloud](https://criticalcloud.ai/datadog/services/hypercare/)
- [UK Datadog Partner | Critical Cloud](https://criticalcloud.ai/datadog/uk-datadog-partner/)
- [Datadog Pricing and Cost Optimisation: A Practitioner's Guide](https://criticalcloud.ai/blog/datadog-pricing-cost-optimisation/)