---
title: Zoho CRM
description: >-
  Monitor Zoho CRM modules to track sales, customer interactions, and business
  operations efficiently.
breadcrumbs: Docs > Integrations > Zoho CRM
---

# Zoho CRM
Supported OS marketplaceIntegration version1.0.0           Zoho CRM: OverviewZoho CRM: Leads, Accounts and Contactszoho CRM: DealsZoho CRM: Campaigns, Tasks, Calls, and MeetingsZoho CRM: Cases and SolutionsZoho CRM: Purchase Orders, Sales Orders, Invoices and QuotesZoho CRM: Products, Vendors and Price Books
## Overview{% #overview %}

Zoho CRM is a powerful customer relationship management platform that streamlines sales, marketing, and customer engagement processes. By integrating with Datadog, businesses can monitor their Zoho CRM environment in real time, gaining insights into sales performance, customer interactions, pipeline health, and operational efficiency to drive data-driven decision-making.

The integration collects the following data:

- **Metrics**: Active Users from Zoho CRM

- **Logs**: Leads, Contacts, Accounts, Deals, Campaigns, Calls, Tasks, Meetings, Cases, Solutions, Purchase Orders, Sales Orders, Invoices, Quotes, Products, Vendors, and Price Books

- **Events**: Authentication and Configuration Validation

### Dashboards{% #dashboards %}

This integration includes 7 out-of-the-box dashboards:

- **Zoho CRM - Overview**: Provides a high-level view of all CRM activities, including sales performance and customer interactions.
- **Zoho CRM - Leads, Contacts, and Accounts**: Tracks lead generation, customer details, and business accounts to improve relationship management and conversions.
- **Zoho CRM - Deals**: Monitors sales pipeline, deal stages, and revenue forecasts to optimize sales performance.
- **Zoho CRM - Campaigns, Tasks, Calls, and Meetings**: Analyzes marketing campaigns, task progress, call logs, and meetings to enhance productivity and engagement.
- **Zoho CRM - Cases and Solutions**: Helps manage customer issues and solutions, ensuring effective support and service resolution.
- **Zoho CRM - Products, Vendors, and Price Books**: Provides insights into inventory, vendor relationships, and pricing strategies for efficient sales and procurement.
- **Zoho CRM - Purchase orders, Sales Orders, Invoices, and Quotes**: Tracks provided quotes, order processing, and pricing details to streamline business operations.

## Data Collected{% #data-collected %}

### Metrics{% #metrics %}

|  |
|  |
| **cds.zoho.crm.active\_users**(gauge) | Number of active users from the Zoho CRM Organization |

### Service Checks{% #service-checks %}

**cds.zoho.crm.can\_connect**

Returns `CRITICAL` if the user configurations are invalid or Zoho CRM authentication fails. Returns `OK` otherwise.

*Statuses: ok, critical*

## Support{% #support %}

For support or feature requests, contact Crest Data through the following channels:

- Support email: [datadog.integrations@crestdata.ai](mailto:datadog.integrations@crestdata.ai)
- Sales email: [datadog-sales@crestdata.ai](mailto:datadog-sales@crestdata.ai)
- Website: [crestdata.ai](https://www.crestdata.ai/)
- FAQ: [Crest Data Datadog Marketplace Integrations FAQ](https://docs.crestdata.ai/datadog-integrations-readme/Crest_Data_Datadog_Integrations_FAQ.pdf)

### Troubleshooting{% #troubleshooting %}

Need help? Contact [Datadog support](https://docs.datadoghq.com/help/).

This application is made available through the Marketplace and is supported by a Datadog Technology Partner. Click Here to purchase this application.