--- title: Amazon Connect description: >- Amazon Connect offers self-service configuration and enables dynamic, personal, and natural customer engagement. breadcrumbs: Docs > Integrations > Amazon Connect --- # Amazon Connect Integration version1.0.0 ## Overview{% #overview %} Amazon Connect offers self-service configuration and enables dynamic, personal, and natural customer engagement. Enable this integration to see all your Connect metrics in Datadog. ## Setup{% #setup %} ### Installation{% #installation %} If you haven't already, set up the [Amazon Web Services integration](https://docs.datadoghq.com/integrations/amazon_web_services/) first. ### Metric collection{% #metric-collection %} 1. In the [AWS integration page](https://app.datadoghq.com/integrations/amazon-web-services), ensure that `Connect` is enabled under the `Metric Collection` tab. 1. Install the [Datadog - Amazon Connect integration](https://app.datadoghq.com/integrations/amazon-connect). ### Log collection{% #log-collection %} #### Enable logging{% #enable-logging %} Configure Amazon Connect to send logs either to a S3 bucket or to CloudWatch. **Note**: If you log to a S3 bucket, make sure that `amazon_connect` is set as *Target prefix*. #### Send logs to Datadog{% #send-logs-to-datadog %} 1. If you haven't already, set up the [Datadog Forwarder Lambda function](https://docs.datadoghq.com/logs/guide/forwarder/). 1. Once the Lambda function is installed, manually add a trigger on the S3 bucket or CloudWatch log group that contains your Amazon Connect logs in the AWS console: - [Add a manual trigger on the S3 bucket](https://docs.datadoghq.com/logs/guide/send-aws-services-logs-with-the-datadog-lambda-function/#collecting-logs-from-s3-buckets) - [Add a manual trigger on the CloudWatch Log Group](https://docs.datadoghq.com/logs/guide/send-aws-services-logs-with-the-datadog-lambda-function/#collecting-logs-from-cloudwatch-log-group) ## Data Collected{% #data-collected %} ### Metrics{% #metrics %} | | | | | **aws.connect.call\_back\_not\_dialable\_number**(count) | The average number of times a queued callback to a customer could not be dialed because the customer's number is in a country for which outbound calls are not allowed for the instance. | | **aws.connect.call\_back\_not\_dialable\_number.maximum**(count) | The maximum number of times a queued callback to a customer could not be dialed because the customer's number is in a country for which outbound calls are not allowed for the instance. | | **aws.connect.call\_back\_not\_dialable\_number.minimum**(count) | The minimum number of times a queued callback to a customer could not be dialed because the customer's number is in a country for which outbound calls are not allowed for the instance. | | **aws.connect.call\_recording\_upload\_error**(count) | The average number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance. | | **aws.connect.call\_recording\_upload\_error.maximum**(count) | The maximum number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance. | | **aws.connect.call\_recording\_upload\_error.minimum**(count) | The minimum number of call recordings that failed to upload to the Amazon S3 bucket configured for your instance. | | **aws.connect.calls\_breaching\_concurrency\_quota**(count) | The average number of voice that exceeded the concurrent active calls limit for the instance. | | **aws.connect.calls\_breaching\_concurrency\_quota.maximum**(count) | The maximum number of voice that exceeded the concurrent active calls limit for the instance. | | **aws.connect.calls\_breaching\_concurrency\_quota.minimum**(count) | The minimum number of voice that exceeded the concurrent active calls limit for the instance. | | **aws.connect.calls\_per\_interval**(count) | The average number of voice calls both inbound and outbound received or placed per second in the instance. | | **aws.connect.calls\_per\_interval.maximum**(count) | The maximum number of voice calls both inbound and outbound received or placed per second in the instance. | | **aws.connect.calls\_per\_interval.minimum**(count) | The minimum number of voice calls both inbound and outbound received or placed per second in the instance. | | **aws.connect.calls\_per\_interval.sum**(count) | The number of voice calls both inbound and outbound received or placed per second in the instance. | | **aws.connect.concurrent\_calls**(count) | The average number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard. | | **aws.connect.concurrent\_calls.maximum**(count) | The maximum number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard. | | **aws.connect.concurrent\_calls.minimum**(count) | The minimum number of concurrent active voice calls in the instance at the time the data is displayed in the dashboard. | | **aws.connect.concurrent\_calls\_percentage**(gauge) | The average percentage of the concurrent active voice calls service limit used in the instance.*Shown as percent* | | **aws.connect.concurrent\_calls\_percentage.maximum**(gauge) | The maximum percentage of the concurrent active voice calls service limit used in the instance.*Shown as percent* | | **aws.connect.concurrent\_calls\_percentage.minimum**(gauge) | The minimum percentage of the concurrent active voice calls service limit used in the instance.*Shown as percent* | | **aws.connect.contact\_flow\_errors**(count) | The average number of times the error branch for a contact flow was executed. | | **aws.connect.contact\_flow\_errors.maximum**(count) | The maximum number of times the error branch for a contact flow was executed. | | **aws.connect.contact\_flow\_errors.minimum**(count) | The minimum number of times the error branch for a contact flow was executed. | | **aws.connect.contact\_flow\_fatal\_errors**(count) | The average number of times a contact flow failed to execute due to a system error. | | **aws.connect.contact\_flow\_fatal\_errors.maximum**(count) | The maximum of times a contact flow failed to execute due to a system error. | | **aws.connect.contact\_flow\_fatal\_errors.minimum**(count) | The minimum number of times a contact flow failed to execute due to a system error. | | **aws.connect.longest\_queue\_wait\_time**(count) | The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval. | | **aws.connect.longest\_queue\_wait\_time.maximum**(count) | The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval. | | **aws.connect.longest\_queue\_wait\_time.minimum**(count) | The average of the longest amount of time in seconds that a contact waited in a queue. This is the length of time a contact waited in a queue during the refresh interval. | | **aws.connect.misconfigured\_phone\_numbers**(count) | The average number of calls that failed because the phone number is not associated with a contact flow. | | **aws.connect.misconfigured\_phone\_numbers.maximum**(count) | The maximum of calls that failed because the phone number is not associated with a contact flow. | | **aws.connect.misconfigured\_phone\_numbers.minimum**(count) | The minimum number of calls that failed because the phone number is not associated with a contact flow. | | **aws.connect.missed\_calls**(count) | The average number of voice calls that were missed by agents during the refresh interval. | | **aws.connect.missed\_calls.maximum**(count) | The maximum number of voice calls that were missed by agents during the refresh interval. | | **aws.connect.missed\_calls.minimum**(count) | The minimum number of voice calls that were missed by agents during the refresh interval. | | **aws.connect.public\_signing\_key\_usage**(count) | The average number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow. | | **aws.connect.public\_signing\_key\_usage.maximum**(count) | The maximum number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow. | | **aws.connect.public\_signing\_key\_usage.minimum**(count) | The minimum number of times a contact flow security key (public signing key) was used to encrypt customer input in a contact flow. | | **aws.connect.queue\_size**(count) | The average number of contacts in the queue. | | **aws.connect.queue\_size.maximum**(count) | The maximum number of contacts in the queue. | | **aws.connect.queue\_size.minimum**(count) | The minimum number of contacts in the queue. | | **aws.connect.throttled\_calls**(count) | The average number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit. | | **aws.connect.throttled\_calls.maximum**(count) | The maximum number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit. | | **aws.connect.throttled\_calls.minimum**(count) | The minimum number of voice calls that were rejected because the rate of calls per second exceeded the maximum supported limit. | | **aws.connect.to\_instance\_packet\_loss\_rate**(count) | The average ratio of packet loss for calls in the instance reported every 10 seconds. | | **aws.connect.to\_instance\_packet\_loss\_rate.maximum**(count) | The maximum ratio of packet loss for calls in the instance reported every 10 seconds. | | **aws.connect.to\_instance\_packet\_loss\_rate.minimum**(count) | The minimum ratio of packet loss for calls in the instance reported every 10 seconds. | | **aws.connect.queue\_capacity\_exceeded\_error**(count) | The average number of calls that were rejected because the queue was full. | | **aws.connect.queue\_capacity\_exceeded\_error.maximum**(count) | The maximum number of calls that were rejected because the queue was full. | | **aws.connect.queue\_capacity\_exceeded\_error.minimum**(count) | The minimum number of calls that were rejected because the queue was full. | ### Events{% #events %} The Amazon Connect integration does not include any events. ### Service Checks{% #service-checks %} The Amazon Connect integration does not include any service checks. ## Troubleshooting{% #troubleshooting %} Need help? Contact [Datadog support](https://docs.datadoghq.com/help/).