Overview

Amazon Connect offers self-service configuration and enables dynamic, personal, and natural customer engagement.

Enable this integration to see all your Connect metrics in Datadog.

Setup

Installation

If you haven’t already, set up the Amazon Web Services integration first.

Metric collection

1. In the AWS integration page, ensure that Connect is enabled under the Metric Collection tab.
2. Install the Datadog - Amazon Connect integration.

Log collection

Enable logging

Configure Amazon Connect to send logs either to a S3 bucket or to CloudWatch.

Note: If you log to a S3 bucket, make sure that amazon_connect is set as Target prefix.

Send logs to Datadog

1. If you haven’t already, set up the Datadog Forwarder Lambda function.

2. Once the Lambda function is installed, manually add a trigger on the S3 bucket or CloudWatch log group that contains your Amazon Connect logs in the AWS console:

   • Add a manual trigger on the S3 bucket
   • Add a manual trigger on the CloudWatch Log Group

Data Collected

Metrics

See metric-spec.yaml for a list of metrics provided by this integration.

Events

The Amazon Connect integration does not include any events.

Service Checks

The Amazon Connect integration does not include any service checks.

Troubleshooting

Need help? Contact Datadog support.