gcp_contactcenterinsights_issue_model

ancestors

Type: UNORDERED_LIST_STRING

create_time

Type: TIMESTAMP
Provider name: createTime
Description: Output only. The time at which this issue model was created.

gcp_display_name

Type: STRING
Provider name: displayName
Description: The representative name for the issue model.

input_data_config

Type: STRUCT
Provider name: inputDataConfig
Description: Configs for the input data that used to create the issue model.

• filter
  Type: STRING
  Provider name: filter
  Description: A filter to reduce the conversations used for training the model to a specific subset. Refer to https://cloud.google.com/contact-center/insights/docs/filtering for details.
  
• medium
  Type: STRING
  Provider name: medium
  Description: Medium of conversations used in training data. This field is being deprecated. To specify the medium to be used in training a new issue model, set the medium field on filter.
  Possible values:
  
  • MEDIUM_UNSPECIFIED - Default value, if unspecified will default to PHONE_CALL.
    
  • PHONE_CALL - The format for conversations that took place over the phone.
    
  • CHAT - The format for conversations that took place over chat.
    
• training_conversations_count
  Type: INT64
  Provider name: trainingConversationsCount
  Description: Output only. Number of conversations used in training. Output only.
  

issue_count

Type: INT64
Provider name: issueCount
Description: Output only. Number of issues in this issue model.

labels

Type: UNORDERED_LIST_STRING

language_code

Type: STRING
Provider name: languageCode
Description: Language of the model.

model_type

Type: STRING
Provider name: modelType
Description: Type of the model.
Possible values:

• MODEL_TYPE_UNSPECIFIED - Unspecified model type.
  
• TYPE_V1 - Type V1.
  
• TYPE_V2 - Type V2.
  

name

Type: STRING
Provider name: name
Description: Immutable. The resource name of the issue model. Format: projects/{project}/locations/{location}/issueModels/{issue_model}

organization_id

Type: STRING

parent

Type: STRING

project_id

Type: STRING

project_number

Type: STRING

resource_name

Type: STRING

state

Type: STRING
Provider name: state
Description: Output only. State of the model.
Possible values:

• STATE_UNSPECIFIED - Unspecified.
  
• UNDEPLOYED - Model is not deployed but is ready to deploy.
  
• DEPLOYING - Model is being deployed.
  
• DEPLOYED - Model is deployed and is ready to be used. A model can only be used in analysis if it’s in this state.
  
• UNDEPLOYING - Model is being undeployed.
  
• DELETING - Model is being deleted.
  

tags

Type: UNORDERED_LIST_STRING

training_stats

Type: STRUCT
Provider name: trainingStats
Description: Output only. Immutable. The issue model’s label statistics on its training data.

• analyzed_conversations_count
  Type: INT64
  Provider name: analyzedConversationsCount
  Description: Number of conversations the issue model has analyzed at this point in time.
  
• unclassified_conversations_count
  Type: INT64
  Provider name: unclassifiedConversationsCount
  Description: Number of analyzed conversations for which no issue was applicable at this point in time.
  

update_time

Type: TIMESTAMP
Provider name: updateTime
Description: Output only. The most recent time at which the issue model was updated.