---
title: Getting Started with Datadog
description: Datadog, the leading service for cloud-scale monitoring.
breadcrumbs: Docs > Infrastructure > Datadog Resource Catalog
---

# aws_connect_routing_profile{% #aws_connect_routing_profile %}

## `account_id`{% #account_id %}

**Type**: `STRING`

## `agent_availability_timer`{% #agent_availability_timer %}

**Type**: `STRING`**Provider name**: `AgentAvailabilityTimer`**Description**: Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

## `associated_queue_ids`{% #associated_queue_ids %}

**Type**: `UNORDERED_LIST_STRING`**Provider name**: `AssociatedQueueIds`**Description**: The IDs of the associated queue.

## `default_outbound_queue_id`{% #default_outbound_queue_id %}

**Type**: `STRING`**Provider name**: `DefaultOutboundQueueId`**Description**: The identifier of the default outbound queue for this routing profile.

## `description`{% #description %}

**Type**: `STRING`**Provider name**: `Description`**Description**: The description of the routing profile.

## `instance_id`{% #instance_id %}

**Type**: `STRING`**Provider name**: `InstanceId`**Description**: The identifier of the Amazon Connect instance. You can [find the instance ID](https://docs.aws.amazon.com/connect/latest/adminguide/find-instance-arn.html) in the Amazon Resource Name (ARN) of the instance.

## `is_default`{% #is_default %}

**Type**: `BOOLEAN`**Provider name**: `IsDefault`**Description**: Whether this a default routing profile.

## `last_modified_region`{% #last_modified_region %}

**Type**: `STRING`**Provider name**: `LastModifiedRegion`**Description**: The Amazon Web Services Region where this resource was last modified.

## `last_modified_time`{% #last_modified_time %}

**Type**: `TIMESTAMP`**Provider name**: `LastModifiedTime`**Description**: The timestamp when this resource was last modified.

## `media_concurrencies`{% #media_concurrencies %}

**Type**: `UNORDERED_LIST_STRUCT`**Provider name**: `MediaConcurrencies`**Description**: The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

- `channel`**Type**: `STRING`**Provider name**: `Channel`**Description**: The channels that agents can handle in the Contact Control Panel (CCP).
- `concurrency`**Type**: `INT32`**Provider name**: `Concurrency`**Description**: The number of contacts an agent can have on a channel simultaneously. Valid Range for `VOICE`: Minimum value of 1. Maximum value of 1. Valid Range for `CHAT`: Minimum value of 1. Maximum value of 10. Valid Range for `TASK`: Minimum value of 1. Maximum value of 10.
- `cross_channel_behavior`**Type**: `STRUCT`**Provider name**: `CrossChannelBehavior`**Description**: Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.
  - `behavior_type`**Type**: `STRING`**Provider name**: `BehaviorType`**Description**: Specifies the other channels that can be routed to an agent handling their current channel.

## `name`{% #name %}

**Type**: `STRING`**Provider name**: `Name`**Description**: The name of the routing profile.

## `number_of_associated_queues`{% #number_of_associated_queues %}

**Type**: `INT64`**Provider name**: `NumberOfAssociatedQueues`**Description**: The number of associated queues in routing profile.

## `number_of_associated_users`{% #number_of_associated_users %}

**Type**: `INT64`**Provider name**: `NumberOfAssociatedUsers`**Description**: The number of associated users in routing profile.

## `routing_profile_arn`{% #routing_profile_arn %}

**Type**: `STRING`**Provider name**: `RoutingProfileArn`**Description**: The Amazon Resource Name (ARN) of the routing profile.

## `routing_profile_id`{% #routing_profile_id %}

**Type**: `STRING`**Provider name**: `RoutingProfileId`**Description**: The identifier of the routing profile.

## `tags`{% #tags %}

**Type**: `UNORDERED_LIST_STRING`