aws_connect_routing_profile

account_id

Type: STRING

agent_availability_timer

Type: STRING
Provider name: AgentAvailabilityTimer
Description: Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

associated_queue_ids

Type: UNORDERED_LIST_STRING
Provider name: AssociatedQueueIds
Description: The IDs of the associated queue.

default_outbound_queue_id

Type: STRING
Provider name: DefaultOutboundQueueId
Description: The identifier of the default outbound queue for this routing profile.

description

Type: STRING
Provider name: Description
Description: The description of the routing profile.

instance_id

Type: STRING
Provider name: InstanceId
Description: The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

is_default

Type: BOOLEAN
Provider name: IsDefault
Description: Whether this a default routing profile.

last_modified_region

Type: STRING
Provider name: LastModifiedRegion
Description: The Amazon Web Services Region where this resource was last modified.

last_modified_time

Type: TIMESTAMP
Provider name: LastModifiedTime
Description: The timestamp when this resource was last modified.

media_concurrencies

Type: UNORDERED_LIST_STRUCT
Provider name: MediaConcurrencies
Description: The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

• channel
  Type: STRING
  Provider name: Channel
  Description: The channels that agents can handle in the Contact Control Panel (CCP).
  
• concurrency
  Type: INT32
  Provider name: Concurrency
  Description: The number of contacts an agent can have on a channel simultaneously. Valid Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT: Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of 1. Maximum value of 10.
  
• cross_channel_behavior
  Type: STRUCT
  Provider name: CrossChannelBehavior
  Description: Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.
  
  • behavior_type
    Type: STRING
    Provider name: BehaviorType
    Description: Specifies the other channels that can be routed to an agent handling their current channel.
    

name

Type: STRING
Provider name: Name
Description: The name of the routing profile.

number_of_associated_queues

Type: INT64
Provider name: NumberOfAssociatedQueues
Description: The number of associated queues in routing profile.

number_of_associated_users

Type: INT64
Provider name: NumberOfAssociatedUsers
Description: The number of associated users in routing profile.

routing_profile_arn

Type: STRING
Provider name: RoutingProfileArn
Description: The Amazon Resource Name (ARN) of the routing profile.

routing_profile_id

Type: STRING
Provider name: RoutingProfileId
Description: The identifier of the routing profile.

tags

Type: UNORDERED_LIST_STRING