Overview

Work Management integrates with Bits Agent Builder, allowing you to move from manual to automated work item creation, triage, and resolution. Assign work items to custom agents to support your different workflows.

Create custom agents

Use Bits Agent Builder to create custom agents that can triage and resolve work items. Agents can perform any action from the Action Catalog, including creating, updating, and resolving work items. Here are examples of agents you can build to use in Work Management:

• Issue triager: Enriches incoming work items with structure and context so a human can act without manual prep.
• Security signal aggregator: Groups related security signals into one unified investigation work item to prevent siloed analysis.
• Feature implementer: Takes a feature request specification to a draft PR to help you ship improvements faster.
• IT access request automator: Reviews work item details, requests any missing details from the submitter, and automatically requests required approvals from admins.
• Support first responder: Drafts an initial response and starts the investigation process for support tickets to help reduce mean time to resolution (MTTR).

Using custom agents in Work Management

Assign work items to agents from Bits Agent Builder manually or automatically using the Agent Assignee field in work items.

Manual assignment

In a work item, select an agent from the Agent Assignee field dropdown.

Automated assignment

Use work item automation rules to assign work items to agents automatically:

1. Navigate to Work Management > Settings.
2. Select the project you want to create automation rules for.
3. Select Automation Rules.
4. Click New Rule.
5. Define a trigger for when the rule should run.
6. Select Assign Agent and choose the custom agent to assign matching work items to.
7. Enable and name your rule.

Note: Agents run using the permissions of the user who assigned the agent to the work item.

Further reading

Additional helpful documentation, links, and articles:

Bits Agent BuilderDOCUMENTATION Action CatalogDOCUMENTATION