---
title: Datadog AI Agents
description: >-
  Learn how to use custom agents built with Bits Agent Builder to automate Work
  Management workflows in Datadog.
breadcrumbs: >-
  Docs > Incident Response > Work Management > AI Tools for Work Management >
  Datadog AI Agents
---

> For the complete documentation index, see [llms.txt](https://docs.datadoghq.com/llms.txt).

# Datadog AI Agents

{% callout %}
# Important note for users on the following Datadog sites: app.ddog-gov.com



{% alert level="danger" %}
AI features for Work Management are not supported for your selected [Datadog site](https://docs.datadoghq.com/getting_started/site.md) ({% placeholder "user-datadog-site-name" /%}).
{% /alert %}


{% /callout %}

{% alert level="info" %}
The Work Management integration with custom agents is in Preview.
{% /alert %}

## Overview{% #overview %}

Work Management integrates with [Bits Agent Builder](https://docs.datadoghq.com/actions/agents.md), allowing you to move from manual to automated work item creation, triage, and resolution. Assign work items to custom agents to support your different workflows.

## Create custom agents{% #create-custom-agents %}

Use [Bits Agent Builder](https://docs.datadoghq.com/actions/agents.md) to create custom agents that can triage and resolve work items. Agents can perform any action from the [Action Catalog](https://docs.datadoghq.com/actions/actions_catalog.md), including creating, updating, and resolving work items. Here are examples of agents you can build to use in Work Management:

- **Issue triager**: Enriches incoming work items with structure and context so a human can act without manual prep.
- **Security signal aggregator**: Groups related security signals into one unified investigation work item to prevent siloed analysis.
- **Feature implementer**: Takes a feature request specification to a draft PR to help you ship improvements faster.
- **IT access request automator**: Reviews work item details, requests any missing details from the submitter, and automatically requests required approvals from admins.
- **Support first responder**: Drafts an initial response and starts the investigation process for support tickets to help reduce mean time to resolution (MTTR).

## Using custom agents in Work Management{% #using-custom-agents-in-work-management %}

Assign work items to agents from Bits Agent Builder manually or automatically using the **Agent Assignee** field in work items.

### Manual assignment{% #manual-assignment %}

In a work item, select an agent from the **Agent Assignee** field dropdown.

### Automated assignment{% #automated-assignment %}

Use [work item automation rules](https://docs.datadoghq.com/incident_response/work_management/automation_rules.md) to assign work items to agents automatically:

1. Navigate to **[Work Management > Settings](https://app.datadoghq.com/work/settings)**.
1. Select the project you want to create automation rules for.
1. Select **Automation Rules**.
1. Click **New Rule**.
1. Define a trigger for when the rule should run.
1. Select **Assign Agent** and choose the custom agent to assign matching work items to.
1. Enable and name your rule.

**Note**: Agents run using the permissions of the user who assigned the agent to the work item.

## Further reading{% #further-reading %}

Additional helpful documentation, links, and articles:

- [Bits Agent Builder](https://docs.datadoghq.com/actions/agents.md)
- [Action Catalog](https://docs.datadoghq.com/actions/actions_catalog.md)