{{incident.<property_field_name>}} | Any custom property field configured for your organization. Replace <property_field_name> with the field name. |
{{incident.id}} | The incident’s public ID. |
{{incident.title}} | The incident title. |
{{incident.severity}} | The incident severity (for example, SEV-1, SEV-2). |
{{incident.status}} | The incident status level. |
{{incident.created}} | Timestamp when the incident was created. |
{{incident.detected}} | Timestamp when the incident was detected. |
{{incident.resolved}} | Timestamp when the incident was resolved. |
{{incident.customer_impacted}} | True or False, depending on whether an impact has been added to the incident. |
{{incident.customer_impact}} | A description of the impacts and their duration. |
{{incident.scope_of_impact}} | A list of the impact descriptions. |
{{incident.customer_impact_start}} | The start time of the impact. If multiple impacts were added, this is the earliest start time. |
{{incident.customer_impact_end}} | The end time of the impact. If multiple impacts were added, this is the latest end time. |
{{incident.customer_impact_duration}} | The total duration of the impacts, from customer_impact_start to customer_impact_end. |
{{incident.commander}} | The incident commander’s name. If the user has no name, this is their email. If they have no email, this is their handle. |
{{incident.commander_name}} | The incident commander’s name. |
{{incident.commander_handle}} | The incident commander’s handle. |
{{incident.commander_email}} | The incident commander’s email address. |
{{incident.created_by_name}} | The name of the user who created the incident. |
{{incident.created_by_handle}} | The handle of the user who created the incident. |
{{incident.created_by_email}} | The email address of the user who created the incident. |
{{incident.responders_summary}} | A summary of the incident’s responders, truncated if there are many responders. |
{{incident.responders_full_list}} | The full, non-truncated list of the incident’s responders. |
{{incident.slack_channel_name}} | The name of the incident’s Slack channel. |
{{incident.slack_channel_url}} | The URL of the incident’s Slack channel. |
{{incident.slack_channel_link}} | A Markdown link to the incident’s Slack channel. |
{{incident.ms_teams_channel_name}} | The name of the incident’s Microsoft Teams channel. |
{{incident.ms_teams_channel_url}} | The URL of the incident’s Microsoft Teams channel. |
{{incident.ms_teams_channel_link}} | A Markdown link to the incident’s Microsoft Teams channel. |
{{incident.zoom_id}} | The Zoom meeting ID. |
{{incident.zoom_join_url}} | The Zoom join URL. |
{{incident.zoom_password}} | The Zoom meeting password, if one exists. |
{{incident.zoom_link}} | A Markdown link to the Zoom meeting. The display text is Zoom Meeting {id}. |
