Overview

Assigning specific roles such as Incident Commander or Communications Lead allows for a more organized and structured response. Notifications and responsibilities can be directed to the appropriate individuals immediately, which helps in reducing confusion and delays.

The responder roles settings let you create custom roles to assign to your incident responders and to specify if those roles are meant to be held by one person or multiple people per incident. These roles are unrelated to the Role Based Access Control (RBAC) system.

Roles

Responder roles help your responders understand what their responsibilities are in an incident based on the definitions of your own incident response process. By default there are two roles:

1. Incident Commander - The individual responsible for leading the response team
2. Responder - An individual that actively contributes to investigating an incident and resolving its underlying issue

Note: The Incident Commander responder role appears in Incident Settings so you can customize its description. Incident Commander cannot be deleted as a responder role, nor can its name or status as a One person role be changed. The Responder role is a generic fallback role if a responder is not otherwise assigned a different role, and does not appear in Incident Settings.

Create a responder role

1. Navigate to Incident Settings > Responder Roles.
2. Click + Add Responder Role, below the table.
3. Give your new responder role a name.
4. Choose if the responder role is a One person role or a Multi person role. A One person role can be held by a single person per incident, while a Multi person role can be held by an unlimited number of people per incident.
5. Give the responder role a description. This description appears in the UI for selecting a role to assign to your teammates.
6. Click Save.

Further reading

Additional helpful documentation, links, and articles:

Describe an incidentDOCUMENTATION