---
title: Case approvals
description: Datadog, the leading service for cloud-scale monitoring.
breadcrumbs: Docs > Incident Response > Case Management > Case approvals
---

# Case approvals

{% callout %}
# Important note for users on the following Datadog sites: app.ddog-gov.com, us2.ddog-gov.com

{% alert level="danger" %}
This product is not supported for your selected [Datadog site](https://docs.datadoghq.com/getting_started/site.md). ({% placeholder "user-datadog-site-name" /%}).
{% /alert %}

{% /callout %}

## Overview{% #overview %}

Case approvals let you request sign-off from one or more team members before taking action on a case, supporting change management workflows. This feature is available on all standard and custom case types. All approval activity is tracked in the case's activity timeline.

## Requesting approvals{% #requesting-approvals %}

To request approval on a case:

1. From a case, click the **More Options** icon on the right-hand side.
1. Select **Request approval**.
1. Use the **Add reviewer** dropdown to select one or more users.
1. (Optional) Enter a message in the **Describe your request** field.
1. Click **Request**.

**Note**: The request cannot be edited after any reviewer has responded.

After requesting approval, a **Reviewers** section appears in the case details panel. Each reviewer's name and current status (Requested, Approved, or Declined) is displayed. To modify the reviewers list, click the edit icon next to **Reviewers**. All approval events are recorded in the case's activity timeline.

{% image
   source="https://docs.dd-static.net/images/service_management/case_management/approvals/case_approvals_overview.55bf18ab392c2b17fcc1bfbf45d1a27e.png?auto=format&fit=max&w=850 1x, https://docs.dd-static.net/images/service_management/case_management/approvals/case_approvals_overview.55bf18ab392c2b17fcc1bfbf45d1a27e.png?auto=format&fit=max&w=850&dpr=2 2x"
   alt="Case details page showing the Reviewers panel" /%}

### Notifications{% #notifications %}

- Approvers are notified by email when their approval is requested.
- The requester is notified each time an approval or decline is received.

### Permissions{% #permissions %}

| Action                            | Required permission |
| --------------------------------- | ------------------- |
| Request approval on a case        | Cases Write         |
| Be added as an approver on a case | Cases Read          |
| Approve or decline a case         | Cases Read          |

For more information, see [Datadog Role Permissions](https://docs.datadoghq.com/account_management/rbac/permissions.md#case-and-incident-management).

## Automation rules{% #automation-rules %}

You can trigger case automation rules based on case approval events. For instance, you can trigger a workflow to automatically update a case status once all approvals are received.

Available triggers include:

- First, each, or all approvals a case receives
- First or each decline a case receives

See [Case automation rules](https://docs.datadoghq.com/incident_response/case_management/automation_rules.md) for setup instructions.

## Further reading{% #further-reading %}

- [Case automation rules](https://docs.datadoghq.com/incident_response/case_management/automation_rules.md)
- [Case Management](https://docs.datadoghq.com/incident_response/case_management.md)