---
title: AI Tools for Case Management
description: >-
  Datadog Case Management integrates with AI tools to help automate case triage,
  assignment, and resolution using the MCP Server and custom agents.
breadcrumbs: Docs > Incident Response > Case Management > AI Tools for Case Management
---

# AI Tools for Case Management

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# Important note for users on the following Datadog sites: app.ddog-gov.com, us2.ddog-gov.com

{% alert level="danger" %}
This product is not supported for your selected [Datadog site](https://docs.datadoghq.com/getting_started/site.md). ({% placeholder "user-datadog-site-name" /%}).
{% /alert %}

{% /callout %}

Datadog Case Management lets you assign work to AI agents alongside people. It integrates with the Datadog MCP Server and custom agents built with Bits Agent Builder to automate case triage, assignment, and resolution.

## MCP Server{% #mcp-server %}

The Datadog MCP Server exposes a `cases` toolset so that AI agents that support the [Model Context Protocol (MCP)](https://modelcontextprotocol.io/) can access Case Management data. The `cases` toolset allows AI agents to create, search, update, and manage cases. Supported workflows include:

- **Searching for cases** based on status, priority, project, or other filters
- **Retrieving details of a case** to understand the latest timeline of actions and remaining work
- **Creating a new case** to track information related to an ongoing investigation
- **Updating an existing case** with new findings, links to related Jira tickets, or escalated priority

For setup instructions and full details on the `cases` toolset, see the [Datadog MCP Server documentation](https://docs.datadoghq.com/mcp_server.md).

## Custom agents{% #custom-agents %}

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##### Join the Preview

Case Management integration with custom agents is in Preview.

[Request Access](https://www.datadoghq.com/product-preview/custom-agents-in-case-management/)
{% /callout %}

Assign cases to specialized agents built with [Bits Agent Builder](https://docs.datadoghq.com/actions/agents.md) to automate the full case lifecycle, from initial triage to follow-up and resolution. For example use cases, agent archetypes, and manual and automated assignment, see [Custom Agents](https://docs.datadoghq.com/incident_response/case_management/ai/custom_agents.md).