---
title: Work Management
description: Datadog, the leading service for cloud-scale monitoring.
breadcrumbs: Docs > Incident Response > Work Management
---

> For the complete documentation index, see [llms.txt](https://docs.datadoghq.com/llms.txt).

# Work Management

{% alert level="info" %}
Work Management was previously known as Case Management. The API endpoints and permissions still use `case` terminology.
{% /alert %}

## Overview{% #overview %}

Datadog Work Management offers a centralized place to triage, track, and remediate issues detected by Datadog and third-party integrations. After you create a work item, you can assign it to a user, establishing clear lines of ownership that persist throughout the lifespan of the work item.

While investigating, populate the work item with graphs, logs, and other telemetry data from across Datadog and collaborate with your team members in the activity timeline. Work Management also integrates with tools like Jira, ServiceNow, PagerDuty, Slack, and Microsoft Teams—allowing you to fit Work Management solutions to your organization's processes.

## Getting started{% #getting-started %}

Learn more about Work Management:

- [Create a work item](https://docs.datadoghq.com/incident_response/work_management/create_work_item.md)
- [Projects](https://docs.datadoghq.com/incident_response/work_management/projects.md)
- [View and manage work items](https://docs.datadoghq.com/incident_response/work_management/view_and_manage.md)
- [Manage membership and status transitions within projects](https://docs.datadoghq.com/incident_response/work_management/settings.md)
- [Work item approvals](https://docs.datadoghq.com/incident_response/work_management/approvals.md)
 
## Further Reading{% #further-reading %}

Additional helpful documentation, links, and articles:

- [How we centralize and remediate risks with Datadog Case Management](https://www.datadoghq.com/blog/datadog-risk-management)
- [Turn feedback into action across your engineering org with Datadog Forms](https://www.datadoghq.com/blog/datadog-forms)
- [Proactively track, triage, and assign issues with Datadog Case Management](https://www.datadoghq.com/blog/track-issues-datadog-case-management/)
- [Automate common security tasks and stay ahead of threats with Datadog Workflows and Cloud SIEM](https://www.datadoghq.com/blog/automate-security-tasks-with-workflows-and-cloud-siem/)
- [Discover, triage, and remediate sensitive data issues at scale with Sensitive Data Scanner](https://www.datadoghq.com/blog/scaling-sensitive-data-scanner/)
- [Ensure high service availability with Datadog Service Management](https://www.datadoghq.com/blog/datadog-service-management/)