---
title: Case Management
description: Datadog, the leading service for cloud-scale monitoring.
breadcrumbs: Docs > Incident Response > Case Management
---

# Case Management

{% callout %}
# Important note for users on the following Datadog sites: app.ddog-gov.com

{% alert level="danger" %}
This product is not supported for your selected [Datadog site](https://docs.datadoghq.com/getting_started/site). ().
{% /alert %}

{% /callout %}

## Overview{% #overview %}

{% image
   source="https://datadog-docs.imgix.net/images/service_management/case_management/case_management_overview_cropped.c2f6ddc512be3072cf86535cffd07551.png?auto=format"
   alt="Overview of the Case Management page" /%}

Datadog Case Management offers a centralized place to triage, track, and remediate issues detected by Datadog and third-party integrations. After you create a case, you can assign it to a user, establishing clear lines of ownership that persist throughout the lifespan of the case.

While investigating, populate the case with graphs, logs, and other telemetry data from across Datadog and collaborate with your team members in the activity timeline. Case Management also integrates with tools like Jira, ServiceNow, PagerDuty, Slack, and Microsoft Teams—allowing you to fit Case Management solutions to your organization's processes.

## Getting started{% #getting-started %}

- [Create a case](https://docs.datadoghq.com/incident_response/case_management/create_case)
- [Projects](https://docs.datadoghq.com/incident_response/case_management/projects)
- [View and manage cases](https://docs.datadoghq.com/incident_response/case_management/view_and_manage)
- [Manage membership and status transitions within projects](https://docs.datadoghq.com/incident_response/case_management/settings)

## Further Reading{% #further-reading %}

- [Turn feedback into action across your engineering org with Datadog Forms](https://www.datadoghq.com/blog/datadog-forms)
- [Proactively track, triage, and assign issues with Datadog Case Management](https://www.datadoghq.com/blog/track-issues-datadog-case-management/)
- [Automate common security tasks and stay ahead of threats with Datadog Workflows and Cloud SIEM](https://www.datadoghq.com/blog/automate-security-tasks-with-workflows-and-cloud-siem/)
- [Discover, triage, and remediate sensitive data issues at scale with Sensitive Data Scanner](https://www.datadoghq.com/blog/scaling-sensitive-data-scanner/)
- [Ensure high service availability with Datadog Service Management](https://www.datadoghq.com/blog/datadog-service-management/)