Getting Help

If you have any questions about Datadog or a use case our Docs didn’t mention, we’d love to help! Here’s how you can reach out to us:

Visit the Knowledge Base

Learn more about what you can do in Datadog on the Support Knowledge Base.

Web Support

Messages in the event stream containing @support-datadog will reach our Support Team. This is a convenient channel for referencing graph snapshots or a particular event. In addition, we have a livechat service available during the day (EST) from any page within the app.

By Email

You can also contact our Support Team via email at

Over Slack

Reach out to our team and other Datadog users on Slack.

Status Page

Our Status Page and Ops twitter account have the latest on any performance issues that we are experiencing.